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What is TrueDialog?

TrueDialog serves as a premium SMS messaging solution tailored for businesses and educational institutions alike. This user-friendly platform enables immediate implementation for business texting, featuring an array of pre-configured tools alongside a comprehensive SMS messaging API. It supports various applications, including customer service via SMS, marketing campaigns, urgent alert notifications, interactive two-way messaging, and more, making it a versatile choice for communication needs. Additionally, its seamless integration capabilities enhance operational efficiency across different sectors.

What is Textel?

Textel is a groundbreaking business messaging platform that enhances customer communications by combining AI capabilities with human interaction. This solution allows users to connect with clients on a broad scale as well as through tailored, individual conversations within a secure and compliant framework. By cultivating deeper relationships with customers, Textel not only boosts revenue but also enhances team efficiency. The platform supports AI-assisted and conversational texting, promoting effortless communication via familiar messaging tools. Directly integrated into your CCaaS system, Textel streamlines both agent-assisted and automated SMS and MMS communications. Engage in personalized dialogues through one-on-one texting, which encourages meaningful exchanges with customers. Users can effortlessly share images or links, granting customers immediate access to vital information and strengthening their loyalty. Additionally, Textel provides the capability to track conversation logs within your existing customer management system, allowing for continuous improvements to your service. This approach empowers businesses to frequently revise and enhance their customer engagement methodologies, ensuring they remain responsive to client needs. In this ever-evolving landscape, staying adaptable is crucial for sustained success.

Media

Media

Integrations Supported

Adobe Marketo Engage
Eloqua
Genesys Cloud CX
HubSpot CRM
HubSpot Customer Platform
Meevo
Microsoft Dynamics 365
Nexus
NiCE CXone Mpower
RingCentral RingCX
STX
Salesforce
SalonBiz
ShapeNet
SpiceX
Velocify

Integrations Supported

Adobe Marketo Engage
Eloqua
Genesys Cloud CX
HubSpot CRM
HubSpot Customer Platform
Meevo
Microsoft Dynamics 365
Nexus
NiCE CXone Mpower
RingCentral RingCX
STX
Salesforce
SalonBiz
ShapeNet
SpiceX
Velocify

API Availability

Has API

API Availability

Has API

Pricing Information

$79.00/month
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

TrueDialog

Date Founded

2011

Company Location

United States

Company Website

truedialog.com

Company Facts

Organization Name

Textel

Company Location

United States

Company Website

textel.net

Categories and Features

Alumni Management

Event Management
Fundraising Management
Jobs Board
Mailing List Management
Member Accounts
Member Communities
Member Directory
Member Portal
Membership Management
Website Management

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Higher Education

Admissions Management
Alumni Management
Assessment Management
Curriculum Management
Faculty / Staff Management
Financial Aid Management
Fundraising Management
Housing Management
Scheduling
Student Information / Records
Student Portal

Mobile Marketing

Channel Attribution
Contextual Targeting
Coupons
Email Marketing
Engagement Monitoring
In-App Marketing
Location-Based Marketing
Push Notifications
Text Messaging
Text-to-Win

Registration

Activity Registration
Attendance Management
Badge Management
Calendar Management
Class Registration
Contact Management
Event Registration
Form Builder
Group Registration
Marketing Management
Online Registration
Onsite Registration
Payment Processing
Refund Automation
Self Check-In
Surveys & Feedback

SMS Marketing

2-Way Messaging
Artificial Intelligence
Contact Management
MMS
Mass Texting
Message Personalization
Mobile Coupons
Mobile Keywords
Polls / Voting
Reporting/Analytics
Scheduled Messaging
Shortcodes
Text-to-Win

Categories and Features

Contact Management

Activity Management
Appointment Management
Contact Database
Contact History
Contact Import/Export
Customer Pipeline
Email Marketing
Group Management
Interaction Tracking
Lead Management
Prospecting Tools
Sales Pipeline Management
Search / Filter
Segmentation
Shared Contacts
Social Media Integration

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

SMS Marketing

2-Way Messaging
Artificial Intelligence
Contact Management
MMS
Mass Texting
Message Personalization
Mobile Coupons
Mobile Keywords
Polls / Voting
Reporting/Analytics
Scheduled Messaging
Shortcodes
Text-to-Win

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