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What is TrustWILL?

TrustWILL is a dynamic application tailored for ecommerce businesses that leverages artificial intelligence to boost customer interaction and facilitate the collection of reviews, enabling merchants to efficiently gather, manage, and display photo and video testimonials that enhance social proof, improve conversion rates, and foster brand loyalty. The platform offers customizable review widgets that can effortlessly integrate into various sections of an online store, including product and category pages, with diverse layouts and branding choices that allow merchants to exhibit star ratings, customer images, videos, and badges that highlight the best reviews. It streamlines the automated collection of feedback via email and QR codes, provides multi-language support for reviews, and includes moderation capabilities along with AI-driven insights that summarize customer sentiment, identify valuable content, and assess review performance across a range of products and marketing efforts. Furthermore, TrustWILL boasts detailed analytics dashboards that aid in measuring the impact of reviews on customer engagement and conversion rates, effortlessly syncs with Shopify stores for enhanced operational efficiency, and delivers 24/7 support to assist teams in effectively implementing the app on any theme or storefront. With its extensive array of features, TrustWILL empowers ecommerce businesses to dramatically enhance their customer experience, drive sales growth, and maintain a competitive edge in the online marketplace. By utilizing this innovative tool, retailers can not only increase their visibility but also cultivate a loyal customer base eager to share their positive experiences.

What is CWILL?

CWILL is a comprehensive customer retention platform designed to help Shopify brands transform post-purchase moments into long-term revenue opportunities. Previously operating as Channelwill, CWILL now unifies its suite of ecommerce tools under one cohesive brand focused on retention-driven growth. The platform includes solutions for order tracking, returns and exchanges, shipping protection, loyalty programs, referrals, and AI-powered business intelligence. By delivering branded tracking experiences, merchants can reduce “Where is my order?” inquiries and increase repeat purchases. Its returns management system helps businesses recover lost revenue by encouraging exchanges and store credit instead of refunds. Shipping protection features minimize operational losses while enhancing buyer confidence at checkout. CWILL’s loyalty and referral tools incentivize repeat engagement, helping brands lift customer lifetime value and lower acquisition costs. Automated review requests and user-generated content features build trust and social proof to drive higher conversion rates. AI-powered upsells and personalized recommendations create tailored shopping journeys that resonate with each customer. The platform replaces fragmented apps with a unified retention engine that simplifies operations and maximizes impact. Trusted by over 30,000 customers worldwide and impacting billions in annual revenue, CWILL is built to scale with high-growth ecommerce brands. With top-tier Shopify certifications, strong customer ratings, and round-the-clock support, CWILL positions itself as the go-to hub for sustainable ecommerce growth.

Media

Media

Integrations Supported

Shopify
Shopify Plus
CWILL

Integrations Supported

Shopify
Shopify Plus
ChatWILL
Facebook
Gmail
Google Ads
Instagram
Klaviyo
Mailchimp
ParcelWILL
PayPal
Pinterest
SEOWILL
SendWILL
Shop Pay
TikTok
WhatsApp
WooCommerce
Zendesk

API Availability

API Availability

Pricing Information

$19 per month
Free Version

Pricing Information

$9.99 per month

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

24 Hour Support
Web-Based Support

Customer Service / Support

24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Online Training

Training Options

Documentation Hub
Online Training

Company Facts

Organization Name

CWILL

Date Founded

2014

Company Location

United States

Company Website

www.cwill.com/trustwill/

Company Facts

Organization Name

CWILL

Date Founded

2014

Company Location

United States

Company Website

www.cwill.com

Categories and Features

Customer Retention

Not specified

eCommerce Tools

Not specified

Categories and Features

eCommerce Tools

Not specified

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