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What is Two Cents?

Two Cents is a web-based feedback management platform that seamlessly integrates a widget into websites through a straightforward script. This functionality allows visitors to report issues, submit suggestions, inquire about specifics, evaluate their experiences, or respond to targeted questions related to the page they are on. The system includes a web inbox that organizes incoming messages by various parameters such as the webpage, browser, device type, screen resolution, and language, with bug reports frequently accompanied by console error logs and relevant screenshots. Teams can easily monitor and manage user feedback, and they have the flexibility to export the gathered data in formats like CSV or JSON for further analysis. Additionally, users can customize the widget's aesthetics, including color schemes, themes, font choices, and button text to match their website's design. The platform is multilingual, offering support for English, French, Dutch, German, and Spanish, ensuring broader accessibility. Pro users receive immediate notifications via Slack and Discord, along with standard email alerts, enhancing their response capability. The free plan is limited to one website and allows up to 25 messages monthly, while paid subscriptions provide for additional websites and increased message allowances. Targeted at website administrators, content creators, UX researchers, and agencies, Two Cents is pivotal in gathering direct feedback from users, thus serving as a crucial tool for refining the overall user experience. By enabling teams to connect with their audience effectively, this tool plays a significant role in driving improvements based on authentic user feedback and insights.

What is GuestTouch?

Contemporary hoteliers will discover straightforward reviews, enhanced guest interaction, and an effective messaging platform. Advanced Reputation Management. By leveraging innovative reputation management techniques, you can shape your customers' booking choices. Gather fresh reviews, solicit feedback, and enhance your online ratings. Assess feedback, showcase your top reviews on your site using a review widget, and automatically reply to guest feedback. Tailored Review Responses. Distinguish yourself and build trust with travelers by crafting personalized replies to their online feedback. Guest Messaging System. Utilizing SMS and WhatsApp, you can engage with your clients throughout their entire journey. This multi-channel communication solution fosters individualized guest experiences, operational efficiency, greater revenue, and an intuitive interface. Fully Automated Chatbot. An AI-driven web chat feature boosts direct bookings, highlighting that travel shoppers who utilize OTAs can enjoy discounts of up to 60%. The integration of these tools not only enhances the guest experience but also streamlines hotel operations for a more profitable outcome.

Media

No images available

Media

Integrations Supported

Discord
Slack

Integrations Supported

ASI PMS
Booking.com
Clock PMS+
Cloudbeds
Expedia
FLEXIPASS
Google Business Profile
Little Hotelier
Mews
Opera
RMS Cloud
SiteMinder
Stayntouch PMS
Tripadvisor
WhatsApp
Zapier

API Availability

API Availability

Pricing Information

$15/month
Free plan: one site and 25 messages per month to read. Pro: $15/month billed monthly for three sites, with unlimited messages and instant email, Slack, and Discord notifications. Prices exclude applicable sales tax and VAT.
Free Version

Pricing Information

Pricing not provided
Free Version
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS
Android
iPhone
iPad

Customer Service / Support

Not specified

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Not specified

Training Options

Documentation Hub
Webinars
Online Training

Company Facts

Organization Name

M: Digital

Date Founded

2018

Company Location

Belgium

Company Website

twocentsbox.com

Company Facts

Organization Name

GuestTouch

Company Location

United States

Company Website

www.guesttouch.com

Categories and Features

Customer Feedback

Not specified

Categories and Features

AI Review Management

Not specified

Chatbot

Not specified

Customer Feedback

Not specified

Customer Satisfaction

Not specified

Guest Messaging

Not specified

Live Chat

Not specified

Messaging

Not specified

Reputation Management

Campaign Management
Gamification
Response Management
Review Generation
Review Monitoring
Sentiment Analysis

Review Management

Campaign Management
Dashboard
Negative Feedback Management
Response Management
Review Monitoring
Review Notification
Review Request
Sentiment Analysis
Social Sharing

Survey

Not specified

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