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What is Two Cents?

Two Cents is a web-based feedback management platform that seamlessly integrates a widget into websites through a straightforward script. This functionality allows visitors to report issues, submit suggestions, inquire about specifics, evaluate their experiences, or respond to targeted questions related to the page they are on. The system includes a web inbox that organizes incoming messages by various parameters such as the webpage, browser, device type, screen resolution, and language, with bug reports frequently accompanied by console error logs and relevant screenshots. Teams can easily monitor and manage user feedback, and they have the flexibility to export the gathered data in formats like CSV or JSON for further analysis. Additionally, users can customize the widget's aesthetics, including color schemes, themes, font choices, and button text to match their website's design. The platform is multilingual, offering support for English, French, Dutch, German, and Spanish, ensuring broader accessibility. Pro users receive immediate notifications via Slack and Discord, along with standard email alerts, enhancing their response capability. The free plan is limited to one website and allows up to 25 messages monthly, while paid subscriptions provide for additional websites and increased message allowances. Targeted at website administrators, content creators, UX researchers, and agencies, Two Cents is pivotal in gathering direct feedback from users, thus serving as a crucial tool for refining the overall user experience. By enabling teams to connect with their audience effectively, this tool plays a significant role in driving improvements based on authentic user feedback and insights.

What is Marcom Robot Customer Feedback Tool?

Collect and assess customer feedback through online surveys that measure CSAT, CES, and NPS. Marcom Robot's feedback software makes it easier to grasp customer sentiment, gauge loyalty, and reveal authentic views regarding your products, services, or team interactions. Unlike other customer feedback solutions, Marcom Robot stands out by providing crucial features, a user-friendly experience, and cost-effective pricing plans. Furthermore, Marcom Robot allows for both single-question and multi-question surveys, ensuring a thorough collection of feedback. This comprehensive tool empowers you to design, launch, analyze, and address customer feedback efficiently. With the ability to create and distribute one-click surveys in mere minutes, you can utilize interactive formats such as smiley faces, thumbs up/down, star ratings, and more. Our user-friendly survey builder enables you to craft multi-question surveys with various formats, including single-choice, multiple-choice, yes/no options, and radio buttons. You also have the convenience of ready-to-use templates for CSAT, CES, and NPS surveys, further simplifying the feedback process. Explore the ease of boosting customer engagement and satisfaction by leveraging the innovative features Marcom Robot has to offer, and watch as your insights turn into actionable strategies.

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Integrations Supported

Discord
Slack

Integrations Supported

ActiveCampaign
Adobe Marketo Engage
HubSpot CRM
HubSpot Customer Platform
Mailchimp
Salesforce
Salesforce Marketing Cloud Account Engagement
Zapier

API Availability

API Availability

Has API

Pricing Information

$15/month
Free plan: one site and 25 messages per month to read. Pro: $15/month billed monthly for three sites, with unlimited messages and instant email, Slack, and Discord notifications. Prices exclude applicable sales tax and VAT.
Free Version

Pricing Information

$16 per month
Free Version

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Not specified

Customer Service / Support

Web-Based Support

Training Options

Not specified

Training Options

Documentation Hub

Company Facts

Organization Name

M: Digital

Date Founded

2018

Company Location

Belgium

Company Website

twocentsbox.com

Company Facts

Organization Name

Marcom Robot

Company Location

United States

Company Website

www.marcomrobot.com/customer-feedback-tool

Categories and Features

Customer Feedback

Not specified

Categories and Features

Customer Feedback

Not specified

NPS

Not specified

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