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What is Tyler Utility CIS?

Manage every aspect of your utility services using Tyler's comprehensive billing and account management solution. This innovative platform enhances operations by streamlining processes such as service connections, disconnections, work orders, invoicing, and customer notifications, allowing both municipal and independent utilities to automate their workflows, increase efficiency, and improve collection rates. Its seamless integration with Tyler’s financial management systems simplifies tasks, reduces data entry errors, and boosts overall productivity. Tailored for user convenience, Munis offers the critical services that citizens expect, the functionality that utilities require, and the cutting-edge technology needed for growth in mid-sized to large organizations. Furthermore, this all-inclusive strategy ensures that utilities remain responsive to changing needs while consistently delivering high-quality service. By leveraging such technology, utilities can not only enhance their operational capabilities but also foster better relationships with their customers.

What is Tyler Resident Engagement Platform?

Tyler Technologies' Resident Engagement Platform acts as an all-encompassing digital center that connects residents with a variety of local and state services. It employs a unified digital identity and access management system, enabling users to log in once and access personalized portals that showcase relevant services, forms, and resources. The platform incorporates personalization engines to present tailored content and notifications, while functionalities such as secure payment processing and digital wallet features facilitate effortless bill payments and fee submissions right within the platform. Furthermore, it offers two-way messaging and chatbot assistance, coupled with user-friendly design elements, ensuring that inquiries and transactions are handled efficiently and inclusively. Administrators gain the advantage of customizable dashboards, allowing them to manage content, workflows, and user roles without the necessity for custom development, while real-time analytics provide insights into engagement metrics and highlight areas for improving service delivery. The blend of these features creates a more interconnected and responsive community experience for all users, ultimately enhancing their interaction with local services. This innovative platform not only simplifies access but also empowers residents to engage actively with their community resources.

Media

Media

Integrations Supported

Integrations Supported

Okta

API Availability

API Availability

Has API

Pricing Information

$25.00/one-time/user

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Not specified

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Tyler Technologies

Date Founded

1966

Company Location

United States

Company Website

www.tylertech.com/products/enterprise-erp/enterprise-utilities

Company Facts

Organization Name

Tyler Technologies

Company Location

United States

Company Website

www.tylertech.com/solutions/transformative-technology/resident-experience/resident-engagement-platform

Categories and Features

Utility Billing

ACH Payment Processing
Account Management
Billing & Invoicing
Collections Management
Customer Management
Meter Management
Metered Billing
Non-Metered Billing
Online Payment Processing
Penalty / Cut-Off Processing
Rate Management
Water
Work Order Management

Categories and Features

Resident Engagement

Not specified

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