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features
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What is TypeGenie?

Boosting both efficiency and customer satisfaction is made possible with today's premier auto-complete solution. A large percentage, exceeding 95%, of customer service interactions include repetitive phrases. By implementing smart sentence completions, these common phrases can be predicted, enabling your team to redirect their focus from tedious typing to providing outstanding service. This method not only enhances productivity but also improves the quality of responses, leading to faster answers for customer inquiries. As a result, both clients and service staff benefit from the extra time created. Consistency in tone and voice is crucial for a brand's identity. TypeGenie's suggested phrases ensure a uniform style across the support team. These completions are not only relevant but also customized to meet specific needs, leveraging insights from your previous tickets. By utilizing cutting-edge artificial intelligence, particularly deep learning with self-learning capabilities, the more your team interacts with TypeGenie, the more precise the suggestions become. This ultimately leads to a more efficient and personalized customer service experience, making every interaction count. As a bonus, your team will feel empowered and more connected, enhancing overall morale and customer relations.

What is GENIE?

GENIE, created by Modern World Business Solutions, is a robust payments platform designed to equip merchants with sophisticated tools for processing payments, managing terminals, and improving operational efficiency that extends far beyond basic card transactions. This innovative solution is part of MWBS's extensive suite of payment offerings, which also features BOX and Tapldoo, providing a tailored terminal experience along with a web interface that streamlines revenue tracking, terminal oversight, and essential business analytics. GENIE incorporates AI-driven functionalities within both its hardware and merchant panel, enabling smooth operations such as AI-assisted helpdesk support, inquiries about transaction histories, insights into acquirer contracts, and a payments glossary, all easily accessible either from the terminal or the web portal, significantly reducing the time merchants need to spend handling customer service and technical questions. Furthermore, it includes essential merchant features such as tips, split payment options, web-based revenue monitoring, and dashboard reporting, while simultaneously integrating intelligent analytics that help businesses effectively track and enhance their performance. By utilizing these cutting-edge tools, merchants are empowered to gain profound insights into their operational effectiveness and customer engagement, ultimately fostering growth and innovation in their business practices. As a result, GENIE not only simplifies payment processes but also enhances overall business intelligence.

Media

Media

Integrations Supported

Freshdesk
Intercom
Microsoft Dynamics 365
Salesforce
Zendesk
Zendesk Chat

Integrations Supported

Freshdesk
Intercom
Microsoft Dynamics 365
Salesforce
Zendesk
Zendesk Chat

API Availability

Has API

API Availability

Has API

Pricing Information

$199 per month
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

TypeGenie

Date Founded

2015

Company Location

United Kingdom

Company Website

www.typegenie.net

Company Facts

Organization Name

Modern World Business Solutions

Date Founded

2018

Company Location

United Kingdom

Company Website

mwbs.co.uk/genie/

Categories and Features

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Categories and Features

Point of Sale

Barcode Scanning
Commission Management
Cryptocurrency Support
Customer Account Profiles
Discount Management
Electronic Signature
Gift Card Management
Loyalty Program
Multi-Location
Restaurant POS
Retail POS
Returns Management
eCommerce Integration

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