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What is USU Knowledge Management?
USU Knowledge Management stands out as the leading platform in the realm of knowledge management specifically tailored for contact centers. Our mission is to equip your customer-facing agents with clear, pertinent information that enhances their ability to deliver superior and more effective customer service. The challenge lies not in the search for information but in managing the overwhelming amount of it available. Often, the only way to obtain the necessary answers is by reaching out to customer service. We aim to simplify the customer support experience to the same ease as performing a Google search, transforming the way inquiries are handled. Ultimately, our focus is on streamlining access to information so that customers receive the assistance they need swiftly and effortlessly.
What is Casebase?
Casebase enables organizations to turn their innovative use case concepts into powerful and transformative data analytics and AI solutions. By leveraging Casebase, you can systematically build your use case repository while keeping a well-organized record of the entire development process, implementing governance standards, and steering your data and AI strategy throughout its duration. As companies increasingly adopt varied data and AI applications along with their related processes, proficient portfolio management becomes vital for promoting innovation and achieving operational excellence. It is crucial to embrace a focused and sustainable approach to your data and AI transformation journey. Our comprehensive solution enhances your use case portfolio from the initial idea to final implementation, guaranteeing a smooth transition throughout its lifecycle. You can inspire targeted ideation and execution while effectively prioritizing and managing your collection of use cases. Furthermore, sustaining an overarching view of your entire portfolio allows you to pinpoint which use cases present the greatest potential for return on investment. This thorough methodology not only maximizes value but also fosters ongoing enhancement in your organization’s data and AI initiatives, ultimately leading to a more competitive edge in the marketplace. Therefore, with Casebase, your organization can develop a robust foundation for future growth and success in the digital landscape.
Integrations Supported
Genesys Cloud CX
NICE CXone Mpower
SAP Business One
Salesforce
Slack
Zendesk
Integrations Supported
Genesys Cloud CX
NICE CXone Mpower
SAP Business One
Salesforce
Slack
Zendesk
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
USU Software
Date Founded
1977
Company Location
Germany
Company Website
www.usu.com/en-us/solutions/usu-knowledge-management/
Company Facts
Organization Name
Casebase
Date Founded
2021
Company Location
Germany
Company Website
casebase.ai/
Categories and Features
Chatbot
Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration
Customer Experience
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Customer Success
Account Alerts
Account Management
Communication Management
Customer Engagement
Customer Lifecycle Management
Health Score
Onboarding
Revenue Management
Usage Tracking / Analytics
Win / Loss Analysis
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Knowledge Management
Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal