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What is Umnico?
A comprehensive omnichannel messaging solution unites 25 different business messengers, social media platforms, and more into a single chat center. Additionally, it features an automated customer relationship management system designed to enhance both sales and customer support efficiency by utilizing the same resources. This integration ensures a seamless communication experience for businesses and their clients alike.
What is Chaskiq?
Chaskiq functions as an innovative open-source messaging platform that greatly enhances collaboration between support, sales, and marketing teams as they interact with their customers. It features an extensive web chat capability that encompasses video calls, onboarding processes, personalized messaging, and the ability to distribute newsletters. The system supports an unlimited array of inboxes, seamlessly consolidating conversations across various channels, including Twitter, WhatsApp, Facebook Messenger, and Telegram, into one cohesive interface. A standout aspect of Chaskiq is its automation features, which include routing bots for efficient conversation management along with tools for both outbound and inbound automation, audience segmentation, and a route editor for customizable workflows. Users can also launch mass email campaigns, display promotional banners, employ pop-ups, or guide visitors through tours to effectively engage them at crucial moments. The help center feature allows businesses to methodically organize and showcase support resources through easily accessible articles. Additionally, the platform’s robust reporting tools empower users to create custom reports enriched with appealing visuals and the capability to integrate data from external services, thereby enhancing overall insights and strategic decision-making. Ultimately, Chaskiq distinguishes itself as a multifaceted platform that not only enriches customer engagement but also optimizes internal team communication to drive success. With its diverse functionalities, it proves to be an invaluable asset for businesses aiming to enhance their customer interactions.
Integrations Supported
Facebook
Facebook Messenger
Instagram
Telegram
WhatsApp
Bitrix24
Discord
Integrations Supported
Facebook
Facebook Messenger
Instagram
Telegram
WhatsApp
Calendly
Clearbit
Help Scout
API Availability
Has API
API Availability
Has API
Pricing Information
$7 per month
Umnico lets you design your own tariff plan. Pay for instant messengers and social media required by your business needs only. Get a discount of up to 35% when paying for a tariff plan for a period of 3 to 24 months.
Free Version
Free Trial Offered?
Pricing Information
Free
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Supported Platforms
SaaS
Customer Service / Support
24 Hour Support
Web-Based Support
Customer Service / Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
On-Site Training
Training Options
Documentation Hub
Online Training
Company Facts
Organization Name
Umnico
Date Founded
2018
Company Website
umnico.com
Company Facts
Organization Name
Chaskiq
Date Founded
2019
Company Location
Chile
Company Website
chaskiq.io
Categories and Features
Customer Communications Management
Chat / Messaging
Multi-Channel Communications
Personalization
Template Management
Live Chat
Geo Targeting
Offline Form
Proactive Chat
Third Party Integration
Transfers / Routing
Website Visitor Tracking
Categories and Features
Customer Communications Management
Not specified
Live Chat
Not specified