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Ratings and Reviews 0 Ratings
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What is UniAgent?
Organizations are actively enhancing their Customer Experience (CX) strategies by overseeing, managing, and harmonizing each interaction between customers and the business throughout their journey. The main goal is to improve these engagements from the perspective of the customer, which in turn fosters greater loyalty among clientele. As customer support now encompasses a variety of platforms such as web chat, SMS, and social media, it has become crucial to maintain a cohesive and consistent experience across all channels. The Consilium customer experience management (CEM) tool, named UniAgent™, establishes a robust framework for effectively managing every interaction while ensuring a seamless Omni-channel experience for customers. With UniAgent™, businesses can select the most suitable channel at the opportune moment, leveraging all relevant information and context to craft a unique and personalized experience throughout the customer journey. By merging these features, companies can not only fulfill but also surpass customer expectations, resulting in enhanced relationships and heightened satisfaction. Ultimately, this holistic approach to customer interactions reinforces the value of loyalty and encourages ongoing engagement with the brand.
What is Inconcert?
Inconcert is an advanced AI-powered customer experience platform designed to transform how businesses engage with their customers across all touchpoints. It integrates omnichannel communication tools with intelligent AI agents to create seamless and personalized customer journeys from acquisition to after-sales support. The platform includes a range of solutions such as a cloud-based contact center, virtual AI agents, marketing automation, conversation analytics, and workforce management systems. These tools enable businesses to automate interactions, reduce response times, and improve overall service quality. Inconcert’s AI agents can handle both voice and digital interactions, providing continuous, accurate, and efficient support without downtime. The platform also offers real-time analytics and insights, helping organizations understand customer behavior and optimize their strategies. Its workforce management tools ensure the right balance between demand and resources, improving productivity and service levels. Inconcert’s flexible cloud infrastructure allows businesses to scale operations and adapt to changing needs. It integrates easily with existing systems, enabling smooth workflows and enhanced collaboration. The platform is designed to deliver measurable results from day one, helping organizations increase efficiency and customer satisfaction. With global support and local expertise, Inconcert ensures successful implementation and ongoing optimization. By combining AI, automation, and omnichannel capabilities, it empowers businesses to deliver exceptional customer experiences. Ultimately, Inconcert helps organizations drive growth by turning customer interactions into strategic advantages.
Integrations Supported
Facebook
X (Twitter)
Amazon Web Services (AWS)
Broadcom Service Desk Manager
Calabrio Call Recording
Inagent
Infunnel
Inspeech
Inteam
LinkedIn
Integrations Supported
Facebook
X (Twitter)
Amazon Web Services (AWS)
Broadcom Service Desk Manager
Calabrio Call Recording
Inagent
Infunnel
Inspeech
Inteam
LinkedIn
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Consilium Software
Date Founded
2007
Company Location
Singapore
Company Website
consiliuminc.com/product/UniAgent-crm-cti-connector
Company Facts
Organization Name
Inconcert
Date Founded
2001
Company Location
United States
Company Website
www.inconcertcx.com
Categories and Features
Integration
Dashboard
ETL - Extract / Transform / Load
Metadata Management
Multiple Data Sources
Web Services
Categories and Features
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Customer Experience
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
Live Chat
Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking