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What is UniVoxx?

Your enterprise, effortlessly integrated. The next generation of Unified Communications as a Service (UCaaS) allows you to maintain communication across different devices no matter where you are. The cloud-based UniVoxx Platform ensures that your phone lines stay operational, even during a power failure at your office. With our mobile app, your team can easily handle calls, allowing business processes to continue smoothly. Whether you have a single extension or up to 100,000, connecting numerous locations is straightforward and efficient. All communications are protected with end-to-end encryption, guaranteeing that only authorized users can view the exchanged messages. Backed by robust enterprise-grade data centers, we offer an impressive uptime guarantee of 99.99%. Moreover, our platform includes seamless integrations that enable real-time data exchange across various applications, greatly improving business efficiency and aiding informed decision-making. This cutting-edge strategy not only enhances operational productivity but also positions your business favorably in an ever-evolving, interconnected landscape. By embracing these advanced solutions, you can ensure that your organization thrives amidst the challenges of today's digital environment.

What is Call Box?

Call Box provides a comprehensive solution for telephone communications that enhances interactions and reduces inefficiencies in call handling. Gone are the days of complicated and expensive hardware systems that hinder progress. With Call Box's flexible and reliable VoIP platform, you can easily implement necessary adjustments on the fly. Utilizing a unique combination of human insights and machine learning, you can pinpoint and address weaknesses within your phone operations. Additionally, it promotes a culture of accountability regarding phone usage through continuous feedback mechanisms that can shape the outcome of calls in real time. Call Box guarantees an exceptional experience for callers by offering customized call routing, specific time-based conditions, tailored auto attendants, personalized voicemail greetings, and much more. As calls come in, Call Box provides your agents with crucial information such as customer history, lead source information, and performance metrics. Furthermore, by examining previous interactions and forecasting agent success, Call Box effectively directs callers to the most suitable agent. This innovative strategy not only improves communication but also equips businesses with the essential tools to enhance their telephony strategies. By fostering a more connected communication environment, Call Box ultimately drives greater efficiency across all levels of your organization.

Media

Media

Integrations Supported

HubSpot AEO
Salesforce

Integrations Supported

HubSpot AEO
Salesforce

API Availability

Has API

API Availability

Has API

Pricing Information

$0
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

UniVoxx

Date Founded

2018

Company Location

United States

Company Website

univoxx.com

Company Facts

Organization Name

Call Box

Date Founded

1988

Company Location

United States

Company Website

www.callbox.com

Categories and Features

Business Phone Systems

Call Logging
Call Monitoring
Call Recording
Call Routing
Employee Directory
IVR / Voice Recognition
Mobile Access
Virtual Call Center
Web Conferencing

Business VoIP

Call Parking
Call Recording
Contact Management
Encryption
IVR / Voice Recognition
Ring Groups
SIP Trunking
Unified Communications
Voice Quality Enhancement

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Cloud PBX

Call Recording
Call Routing
IVR / Voice Recognition
Ring Groups
SIP Trunking
Virtual Extensions
Web Conferencing

Unified Communications

Audio / Video Conferencing
Calendar Management
Call Recording
Call Routing
Chat / Messaging
Fax Management
File Sharing
Mobile Access
Multi-User Collaboration
Voice Mail

Categories and Features

Business Phone Systems

Call Logging
Call Monitoring
Call Recording
Call Routing
Employee Directory
IVR / Voice Recognition
Mobile Access
Virtual Call Center
Web Conferencing

Business VoIP

Call Parking
Call Recording
Contact Management
Encryption
IVR / Voice Recognition
Ring Groups
SIP Trunking
Unified Communications
Voice Quality Enhancement

Cloud PBX

Call Recording
Call Routing
IVR / Voice Recognition
Ring Groups
SIP Trunking
Virtual Extensions
Web Conferencing

Conversation Intelligence

AI Insights
Account Health Alerts
Call Analytics
Call Recording
Call Recording Cloud Storage
Call Snippets
Call Transcription
Call/Meeting Sharing
Sales Coaching
Topic Tags
Topic-Based Analytics
Video Conferencing Analytics
Win/Loss Analysis

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