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Ratings and Reviews 0 Ratings
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What is UnitLook?
UnitLook integrates various aspects of ticket management, project oversight, capacity forecasting, time tracking, and team availability into a single platform tailored for organizations focused on projects and service teams that need clear insights into their operations, task loads, delivery workflows, and profitability indicators. By unifying multiple functionalities rather than depending on separate tools and spreadsheets, UnitLook enables teams to effectively link tasks, schedules, resource distribution, timesheet submissions, and client communications within one streamlined interface, offering a holistic view of projects, workforce management, timelines, and financial results while eliminating the complications associated with disjointed systems or time-consuming reporting processes. This cutting-edge platform significantly boosts operational efficiency and fosters teamwork among diverse groups. Additionally, it empowers users with improved transparency and easier management of their resources.
Highlighted features comprise:
- Monitoring of tickets and tasks related to incoming client requests alongside key project functions
- Gantt-style planning tools that facilitate the creation of visual timelines and strategic roadmaps
- Insights into workloads and resource capacities to effectively manage availability and prevent employee burnout
- Time tracking capabilities that allow for direct timesheet logging tied to individual projects and clients
- A client portal that includes Service Level Agreement (SLA) monitoring for enhanced client interactions
- In-depth reporting functionalities for comprehensive project management and financial assessment.
What is ServiceTree?
Instead of sifting through a flood of emails, clients can conveniently choose a time slot on the calendar with a specific technician or the next available team member. ServiceTree is specifically designed to meet the distinct needs of Managed Service Providers (MSPs), informed by insights from over 100,000 service tickets. The platform seamlessly integrates into daily workflows as a downloadable Chrome extension, making it a practical tool for technicians. With a quick installation that takes just 5-10 minutes, technicians can swiftly move on to their next ticket with a single click. Managers enjoy a different interface from their technicians, which allows them to monitor the next five tickets assigned to their team. By using the OpenNext™ button, technicians can promptly update the ticket status to "in progress" while starting time tracking. ServiceTree is making remarkable advancements in revolutionizing professional services automation for the MSP industry through its groundbreaking OpenNext™ technology, resulting in smoother and more efficient operations. This innovative method not only boosts productivity but also enhances client satisfaction by simplifying communication and improving service delivery. Moreover, the user-friendly design ensures that both technicians and managers can navigate the system with ease, leading to a more harmonious work environment.
API Availability
Has API
API Availability
Pricing Information
€129/month
Free Trial Offered?
Pricing Information
$0.99 per month
Free Trial Offered?
Supported Platforms
SaaS
On-Prem
Supported Platforms
SaaS
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
24 Hour Support
Training Options
Documentation Hub
Training Options
Documentation Hub
Online Training
On-Site Training
Company Facts
Organization Name
UnitPick
Date Founded
2021
Company Location
Croatia
Company Website
unitlook.com
Company Facts
Organization Name
ServiceTree
Date Founded
2016
Company Location
Australia
Company Website
service-tree.com
Categories and Features
Professional Services Automation
Billing & Invoicing
Client Portal
Collaboration Tools
Portfolio Management
Project Management
Resource Management
Time & Expense Tracking
Categories and Features
Professional Services Automation
Billing & Invoicing
Client Portal
Document Management
Portfolio Management
Project Management
Proposal Generation
Quote Management
Resource Management
Time & Expense Tracking