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What is Uniwell POS?

More than merely a point of sale system provider, we see ourselves as your dedicated ally in hospitality technology. With over twenty years of experience, Uniwell POS Australia has been developing point of sale solutions tailored to the diverse needs of Australian hospitality and food retail businesses. We understand the shifting demands of contemporary food service technology and are proud to offer reliable, intuitive solutions that genuinely enhance your operations. From quaint cafes and bakeries to expansive entertainment venues and franchise systems, Uniwell delivers tailored, comprehensive solutions that encompass expert guidance, support during implementation, and ongoing assistance, all designed to surpass our clients' expectations. Our unwavering dedication to innovation keeps us at the forefront of industry developments, empowering your business to succeed in a competitive landscape. Additionally, we believe that strong partnerships with our clients lead to long-lasting success and mutual growth.

What is Otto?

Otto is an AI-driven phone assistant specifically designed for the hospitality sector, adept at managing all incoming calls, processing food orders, overseeing reservations, and addressing customer questions, which enables staff to focus more on guest interactions. More than merely an answering service, Otto operates as a digital colleague available round-the-clock, facilitating natural conversations, accurately recording detailed orders, arranging table bookings, handling common inquiries, and escalating complex matters when required. This cutting-edge assistant integrates effortlessly with a venue’s existing phone systems and connects to CRM platforms, ordering workflows, and kitchen operations, transforming each customer interaction into a seamless part of daily operations instead of adding extra tasks. Additionally, Otto can be tailored to embody the distinctive brand voice of each establishment, ensuring that restaurants, cafés, bars, and takeaways provide a uniform and high-quality experience for their customers while harnessing the power of AI. By implementing Otto, venues not only boost their operational efficiency but also cultivate deeper relationships with their clientele. Ultimately, Otto represents a significant advancement in the way hospitality businesses communicate with their customers, leading to improved satisfaction and loyalty.

Media

Media

Integrations Supported

PayNuts
RMS Cloud
Tyro EFTPOS
me&u

Integrations Supported

PayNuts
RMS Cloud
Tyro EFTPOS
me&u

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$99 per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Uniwell POS Australia

Date Founded

1999

Company Location

Australia

Company Website

www.uniwell.net.au

Company Facts

Organization Name

Otto

Date Founded

2025

Company Location

Australia

Company Website

callotto.ai/

Categories and Features

Point of Sale

Barcode Scanning
Commission Management
Cryptocurrency Support
Customer Account Profiles
Discount Management
Electronic Signature
Gift Card Management
Loyalty Program
Multi-Location
Restaurant POS
Retail POS
Returns Management
eCommerce Integration

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Amonex Technologies Private Limited