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ease 0 out of 5 stars
features 0 out of 5 stars
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Total 5 out of 5 stars
ease 5 out of 5 stars
features 5 out of 5 stars
design 5 out of 5 stars
support 5 out of 5 stars

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What is Upscope?

Now you have the ability to view your users' screens in real time, making the onboarding process smoother and more effective. Upscope cobrowsing is an innovative tool for interactive screen sharing that requires no downloads, aimed at enhancing user support and onboarding experiences. 1. With just one click, you can observe exactly what your user is experiencing. 2. You have the capability to navigate and interact on their screen using your own mouse. 3. This feature can be utilized instantly during live chat sessions or while on a phone call with the user. It also integrates effortlessly with platforms like Intercom, Zendesk, and Olark, along with your current phone system, ensuring a seamless experience across various channels. This functionality not only improves user satisfaction but also enhances the efficiency of support teams by facilitating real-time collaboration.

What is ShowMyPC?

Support from a distance, virtual meetings, and demonstration tools that incorporate website integration, screen sharing, and audio capabilities, along with desktop recording features. It includes a browser-based HTML5 viewer that eliminates the need for downloads and offers rapid Windows RDP support. Additionally, this solution enables users to access and control computers without any oversight. The convenience of managing systems remotely enhances productivity and collaboration.

Media

Media

Integrations Supported

Freshchat
Intercom
LiveChat
Salesforce
WhosOn
Zendesk

Integrations Supported

API Availability

API Availability

Pricing Information

$18 per user per month
Free Trial Offered?

Pricing Information

$14.00/month
https://showmypc.com/hosting/hosting-prices.html
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
Linux

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Online Training

Training Options

Documentation Hub

Company Facts

Organization Name

Upscope

Date Founded

2016

Company Location

United Kingdom

Company Website

upscope.io

Company Facts

Organization Name

ShowMyPC

Date Founded

2007

Company Location

United States

Company Website

showmypc.com

Categories and Features

Co-Browsing

Not specified

Remote Support

Diagnostic Tools
Screen Sharing
Session Transfer

Screen Sharing

Desktop / Browser Sharing

Categories and Features

Help Desk

Alerts / Escalation
Automated Routing
Document Storage
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Real-time Chat
Self Service Portal
Ticket Management

RDP

Not specified

Remote Desktop

Not specified

Remote Support

File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback

Screen Sharing

Desktop / Browser Sharing
Mobile Screen Sharing

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