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What is Upscope?

Now you have the ability to view your users' screens in real time, making the onboarding process smoother and more effective. Upscope cobrowsing is an innovative tool for interactive screen sharing that requires no downloads, aimed at enhancing user support and onboarding experiences. 1. With just one click, you can observe exactly what your user is experiencing. 2. You have the capability to navigate and interact on their screen using your own mouse. 3. This feature can be utilized instantly during live chat sessions or while on a phone call with the user. It also integrates effortlessly with platforms like Intercom, Zendesk, and Olark, along with your current phone system, ensuring a seamless experience across various channels. This functionality not only improves user satisfaction but also enhances the efficiency of support teams by facilitating real-time collaboration.

What is TeamViewer?

TeamViewer is a widely recognized software that enables remote access and support, allowing users to connect to and control computers or devices from virtually any location around the world. Its primary applications include troubleshooting technical problems, offering IT services, and delivering customer assistance. The platform facilitates secure file sharing, real-time collaboration, and remote desktop access across various operating systems like Windows, MacOS, Linux, iOS, and Android. Equipped with robust security measures, such as end-to-end encryption and two-factor authentication, TeamViewer ensures that remote connections are both safe and dependable. This software is utilized by individuals, IT experts, and large organizations alike, enhancing productivity, enabling effective remote support, and streamlining device management processes. Furthermore, its versatility makes it a go-to solution for many businesses seeking to improve their operational efficiency.

Media

Media

Integrations Supported

LiveChat
Zendesk

Integrations Supported

LiveChat
Zendesk
Avira Prime
Azure Marketplace
BOSSDesk
CyberFOX Password Manager
Devolutions Remote Desktop Manager
Freshdesk
HaloCSM
HaloITSM
HaloPSA
LogMeIn Miradore
ProxyStores.com
Robin by Atera
Stackreaction
SuperOps
Trelica
Vibe Interactive Whiteboard
XEOX
magnalister

API Availability

API Availability

Has API

Pricing Information

$18 per user per month
Free Trial Offered?

Pricing Information

$24.90 per month
Ideal for on-the-go professionals looking for an economical, easy remote work solution.
1 Licensed User
1 Concurrent connection (channel)
3 Managed devices
Unlimited devices to connect from
3 Computers to connect to (add-on available)
3 Concurrent sessions (in tabs) per concurrent connection
Free Version
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
Chromebook
Linux

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Online Training

Training Options

Documentation Hub
Webinars
Online Training

Company Facts

Organization Name

Upscope

Date Founded

2016

Company Location

United Kingdom

Company Website

upscope.io

Company Facts

Organization Name

TeamViewer

Date Founded

2005

Company Location

Germany

Company Website

www.teamviewer.com

Categories and Features

Co-Browsing

Not specified

Remote Support

Diagnostic Tools
Screen Sharing
Session Transfer

Screen Sharing

Desktop / Browser Sharing

Categories and Features

Co-Browsing

Not specified

Collaboration

Calendar Management
Chat / Messaging
Contact Management
Document Management
Real Time Editing
Task Management
Video Conferencing

Endpoint Management

Not specified

IT Management

Capacity Monitoring
Compliance Management
Event Logs
Hardware Inventory
IT Budgeting
License Management
Patch Management
Remote Access
Scheduling
Software Inventory
User Activity Monitoring

Live Chat

Not specified

Meeting

Attendee Management
Board Meetings
Committee Meetings
Internal Meetings
Invitation Management
Legislative Meetings
Meeting Room Booking
Scheduling

Remote Desktop

Chat
Cross-Platform Access
File Transfer
Group View
Mobile Device Access
Multi Monitor Support
Record Remote Sessions
Remote Print
Remote Wake
User Management

Remote Support

Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback

Remote Work

Collaboration
Credential Management
Live Chat
Meeting Management
Remote Access
Remote Support
Screen Sharing
Task Management
Video Chat
Web Conferencing

Screen Sharing

Not specified

Secure Remote Access

Not specified

System Monitoring

Not specified

Video Conferencing

Mobile Access
Presentation Streaming
Presentation Tools
Private Chat
Real-Time Chat
Record & Playback Ability
Screen Sharing
Two-Way Audio & Video
Video Conferencing
Whiteboard

Web Conferencing

Mobile Access
Presentation Streaming
Presentation Tools
Private Chat
Real-Time Chat
Record & Playback Ability
Screen Sharing
Two-Way Audio & Video
Video Conferencing
Whiteboard

Website Monitoring

Not specified

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