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Ratings and Reviews 0 Ratings
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What is UserBit?
UserBit serves as a comprehensive, cloud-driven platform tailored for UX and product teams, enabling them to efficiently manage and conduct their research activities. It establishes a unified space for collecting and organizing user interviews, feedback, audio recordings, videos, and notes, fostering seamless collaboration among team members. With robust analytical tools such as tagging, affinity diagrams, and word clouds, the platform empowers users to perform in-depth qualitative analyses, transforming raw data into actionable insights. Additionally, UserBit provides specialized UX tools that streamline the creation and export of design deliverables, which include personas, journey maps, and visual sitemaps, thus enhancing the design workflow. By integrating all these functionalities, UserBit significantly elevates team productivity and supports informed decision-making in user experience design. This extensive feature set not only aids teams in refining their research and design methodologies but also positions UserBit as a vital resource for those seeking to optimize their user experience strategies. Ultimately, the platform stands out as a key facilitator of effective collaboration and innovative design processes.
What is Dovetail?
Dovetail is an AI-native platform designed to help organizations build better products through continuous, automated customer intelligence. It ingests and analyzes a wide range of qualitative data, including interview transcripts, support tickets, usability test results, survey responses, and document analysis, transforming them into rich, actionable insights at lightning speed. Dovetail’s AI-powered chat interface enables teams to ask questions and get instant, cited answers from customer data, fostering data-driven decision-making. The platform integrates smoothly with collaboration tools like Slack and Microsoft Teams, ensuring that customer feedback is woven into everyday workflows. It also includes a recruitment feature, allowing teams to find and manage research participants from a pool of over 3 million verified consumers and professionals. Trusted by some of the world’s most innovative companies including Amazon, Atlassian, and Okta, Dovetail has proven ROI benefits—delivering over 200% return with payback in under six months. The platform supports a variety of roles such as product managers, UX researchers, designers, marketers, and customer success teams, making it versatile for enterprise-wide adoption. Dovetail continuously organizes feedback from disparate channels, alerts teams to emerging themes, and tracks trends over time, helping businesses stay close to their customers’ needs. Its enterprise-grade security and compliance features ensure data privacy and reliability. By simplifying the process of capturing and analyzing customer intelligence, Dovetail accelerates innovation and drives superior user experiences.
Integrations Supported
Airtable
Asana
Dropbox
Evernote
Feefo
Freshdesk
GitHub
Gmail
Google Analytics
Google Forms
Integrations Supported
Airtable
Asana
Dropbox
Evernote
Feefo
Freshdesk
GitHub
Gmail
Google Analytics
Google Forms
API Availability
Has API
API Availability
Has API
Pricing Information
$30/month
Free Trial Offered?
Free Version
Pricing Information
$29/user/month
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
UserBit
Date Founded
2019
Company Location
United States
Company Website
userbit.com
Company Facts
Organization Name
Dovetail Research
Date Founded
2017
Company Location
Australia
Company Website
dovetail.com
Categories and Features
UX
Animation
For Mobile
For Websites
Heatmaps
Prototyping
Screen Activity Recording
Unmoderated Testing
Usability Testing
User Journeys
User Research
Categories and Features
Experience Management
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
Insight Engines
AI / Machine Learning
Augmented Analytics
Data Aggregation
Data Classification
Data Extraction
Data Source Connectors
Full Text Search
Intent Recognition
Multiple Data Sources
Search / Filter
Sentiment Analysis
Qualitative Data Analysis
Annotations
Collaboration
Data Visualization
Media Analytics
Mixed Methods Research
Multi-Language
Qualitative Comparative Analysis
Quantitative Content Analysis
Sentiment Analysis
Statistical Analysis
Text Analytics
User Research Analysis
UX
Animation
For Mobile
For Websites
Heatmaps
Prototyping
Screen Activity Recording
Unmoderated Testing
Usability Testing
User Journeys
User Research