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What is UserTesting?

UserTesting is the industry’s premier human insight platform, designed to help enterprises capture genuine customer feedback and turn it into a competitive advantage. The platform boasts the strongest global participant network and uses AI-driven analytics to quickly transform raw feedback into actionable themes that impact marketing, product development, UX design, and customer experience. Enterprises leverage UserTesting to test messaging, creative concepts, product features, and digital experiences, enabling data-driven decisions that maximize marketing ROI and accelerate innovation cycles. UserTesting replaces costly and slow traditional research methods with instant, reliable insights while maintaining strict enterprise-grade compliance including SOC 2, GDPR, and HIPAA. Trusted by Fortune 500 companies like Walmart, Microsoft, Kimberly-Clark, and Wells Fargo, UserTesting drives significant improvements in revenue, customer loyalty, and operational efficiency. The platform supports teams of all sizes and provides expert services for onboarding and ongoing success. With real-time reporting and a flexible, scalable design, it fits seamlessly into existing workflows across research, product, marketing, and customer experience departments. UserTesting also hosts industry events and shares insights through its rich resource library, helping organizations stay at the forefront of customer-centric innovation. By putting the voice of real users at the core of business strategy, UserTesting helps enterprises reduce risk and build products and campaigns customers truly love. It is the go-to solution for any company aiming to be truly customer-first in today’s digital landscape.

What is Applause?

Authentic feedback from actual users is crucial for brands to grasp the real effectiveness of their customers' online interactions. Our broad network of skilled digital experts facilitates rapid testing across multiple countries, languages, and device configurations. Our software-as-a-service platform seamlessly integrates with your existing software development life cycles and tools. With a dedicated delivery team managing the entire process, brands can accelerate the testing and rollout of high-quality software more frequently. Even if your application performs admirably in a controlled setting, how can you ensure it aligns with customer expectations? Applause serves as your trusted partner in gaining dependable insights into the performance of your digital experiences. We employ a strong testing platform in conjunction with a global community of digital professionals, creating custom testing teams tailored to meet your unique needs. This approach guarantees that results are provided with the necessary agility, scale, and flexibility, fostering confidence in your product's quality before it hits the market. By leveraging our expertise, you can move forward with peace of mind, assured that your digital solutions are genuinely ready to meet your customers' demands. Ultimately, this proactive strategy not only enhances customer satisfaction but also strengthens your brand's reputation in the competitive digital landscape.

Media

Media

Integrations Supported

Adobe XD
Atlassian Rovo
Condens
Desktop.com
EnjoyHQ
Figma
Google Calendar
Jira
Jira Work Management
Microsoft Outlook
Pendo
Rally
Shift
Slack
Trello
axe Auditor

Integrations Supported

Ayla IoT Platform

API Availability

API Availability

Has API

Pricing Information

Pricing not provided
Free Trial Offered?

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS
Android
iPhone
iPad

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub

Company Facts

Organization Name

UserTesting

Date Founded

2007

Company Location

United States

Company Website

usertesting.com

Company Facts

Organization Name

Applause

Company Location

United States

Company Website

www.applause.com

Categories and Features

AB Testing

Audience Targeting
Test Scheduling

Customer Experience

Not specified

Mobile App Testing

Functional Testing
Performance Testing
Usability Testing

Usability Testing

Not specified

User Research

Not specified

UX

For Mobile
For Websites
Prototyping
Screen Activity Recording
Unmoderated Testing
Usability Testing
User Journeys
User Research

Visual Feedback

Not specified

Categories and Features

Automated Testing

Test Script Reviews

Crowd Testing

Not specified

Mobile App Testing

Functional Testing
Installation Testing
Performance Testing
Usability Testing

Software Testing

Not specified

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