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What is UserTesting?

UserTesting is the industry’s premier human insight platform, designed to help enterprises capture genuine customer feedback and turn it into a competitive advantage. The platform boasts the strongest global participant network and uses AI-driven analytics to quickly transform raw feedback into actionable themes that impact marketing, product development, UX design, and customer experience. Enterprises leverage UserTesting to test messaging, creative concepts, product features, and digital experiences, enabling data-driven decisions that maximize marketing ROI and accelerate innovation cycles. UserTesting replaces costly and slow traditional research methods with instant, reliable insights while maintaining strict enterprise-grade compliance including SOC 2, GDPR, and HIPAA. Trusted by Fortune 500 companies like Walmart, Microsoft, Kimberly-Clark, and Wells Fargo, UserTesting drives significant improvements in revenue, customer loyalty, and operational efficiency. The platform supports teams of all sizes and provides expert services for onboarding and ongoing success. With real-time reporting and a flexible, scalable design, it fits seamlessly into existing workflows across research, product, marketing, and customer experience departments. UserTesting also hosts industry events and shares insights through its rich resource library, helping organizations stay at the forefront of customer-centric innovation. By putting the voice of real users at the core of business strategy, UserTesting helps enterprises reduce risk and build products and campaigns customers truly love. It is the go-to solution for any company aiming to be truly customer-first in today’s digital landscape.

What is Mastek icxPro?

Mastek icxPro represents a cutting-edge, cloud-based solution tailored for optimizing customer experiences, leveraging sophisticated AI, machine learning, and natural-language processing to help enterprises continually assess, understand, and ethically interact with consumer patterns. Its capabilities enhance omnichannel self-service options, automate campaign workflows, and deliver immediate insights that facilitate smooth engagements between individuals and agents, complemented by comprehensive journey-automation tools designed to foster customized customer experiences. The platform’s powerful AI-driven analytics engine accelerates the development of production-ready generative-AI applications, enabling faster implementation of tailored industry solutions and heightened stakeholder involvement. Among its myriad features are automated customer experience enhancements, thorough campaign oversight, decision-support dashboards, data-informed product development strategies, decreased market research expenses, and elite security measures for organizations. This innovative platform not only simplifies customer interactions but also equips businesses with the tools needed to thrive in a competitive environment, ensuring they remain at the forefront of industry advancements. As a result, firms can harness these capabilities to build lasting relationships with customers and adapt quickly to evolving market demands.

Media

Media

Integrations Supported

Adobe XD
Atlassian Rovo
Condens
Desktop.com
EnjoyHQ
Figma
Google Calendar
Jira
Jira Work Management
Microsoft Outlook
NVIDIA AI Enterprise
NVIDIA NIM
Pendo
Rally
Shift
Slack
Trello
axe Auditor

Integrations Supported

Adobe XD
Atlassian Rovo
Condens
Desktop.com
EnjoyHQ
Figma
Google Calendar
Jira
Jira Work Management
Microsoft Outlook
NVIDIA AI Enterprise
NVIDIA NIM
Pendo
Rally
Shift
Slack
Trello
axe Auditor

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

UserTesting

Date Founded

2007

Company Location

United States

Company Website

usertesting.com

Company Facts

Organization Name

Mastek

Date Founded

1982

Company Location

United Kingdom

Company Website

www.mastek.com/products/platforms-and-innovation/mastek-icxpro/

Categories and Features

AB Testing

Audience Targeting
Campaign Segmentation
Funnel Analysis
Heatmaps
Landing Pages / Web Forms
Multivariate Testing
Split Testing
Statistical Relevance Analysis
Surveys
Test Scheduling
Visual Editor

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Mobile App Testing

Functional Testing
Installation Testing
Interruption Testing
Memory Testing
Performance Testing
Usability Testing

Usability Testing

A/B Testing
Annotations
Audience Targeting
Heatmaps
Impression Testing
Mobile Testing
Moderated Usability Testing
Prototype Testing
Quantitative Metrics
Remote User Testing
Reporting / Analytics
Surveys and Feeback
Video Recording / Transcription

UX

Animation
For Mobile
For Websites
Heatmaps
Prototyping
Screen Activity Recording
Unmoderated Testing
Usability Testing
User Journeys
User Research

Categories and Features

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

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