UserTesting Reviews & Ratings

UserTesting

4.0 out of 5 stars

Ratings and Reviews 1 Rating

Total 4 out of 5 stars
ease 4 out of 5 stars
features 4 out of 5 stars
design 4 out of 5 stars
support 3 out of 5 stars

Ratings and Reviews 0 Ratings

Total 0 out of 5 stars
ease 0 out of 5 stars
features 0 out of 5 stars
design 0 out of 5 stars
support 0 out of 5 stars

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What is UserTesting?

UserTesting is the industry’s premier human insight platform, designed to help enterprises capture genuine customer feedback and turn it into a competitive advantage. The platform boasts the strongest global participant network and uses AI-driven analytics to quickly transform raw feedback into actionable themes that impact marketing, product development, UX design, and customer experience. Enterprises leverage UserTesting to test messaging, creative concepts, product features, and digital experiences, enabling data-driven decisions that maximize marketing ROI and accelerate innovation cycles. UserTesting replaces costly and slow traditional research methods with instant, reliable insights while maintaining strict enterprise-grade compliance including SOC 2, GDPR, and HIPAA. Trusted by Fortune 500 companies like Walmart, Microsoft, Kimberly-Clark, and Wells Fargo, UserTesting drives significant improvements in revenue, customer loyalty, and operational efficiency. The platform supports teams of all sizes and provides expert services for onboarding and ongoing success. With real-time reporting and a flexible, scalable design, it fits seamlessly into existing workflows across research, product, marketing, and customer experience departments. UserTesting also hosts industry events and shares insights through its rich resource library, helping organizations stay at the forefront of customer-centric innovation. By putting the voice of real users at the core of business strategy, UserTesting helps enterprises reduce risk and build products and campaigns customers truly love. It is the go-to solution for any company aiming to be truly customer-first in today’s digital landscape.

What is SearchPilot?

At SearchPilot, we strive to illustrate the impact of SEO on some of the largest websites worldwide. It can be quite difficult to draw a direct correlation between specific changes and their effects on SEO without conducting controlled experiments. We place a strong emphasis on maintaining security measures and adhere strictly to PCI standards, working alongside an independent information security company to ensure our practices are up to par through regular audits and expert advice. Recognized as a Service Provider under PCI DSS v3.1, we are equipped to support eCommerce platforms of any size. Upon request, we can provide an Attestation of Compliance along with detailed information regarding our security protocols. To further ensure our compliance, we undertake quarterly scans conducted by Approved Scanning Vendors (ASV), evaluating both internal and external networks with two distinct service providers, all of which are overseen by an independent consultant. This thorough methodology allows us to consistently meet the highest standards in information security while also delivering exceptional value to our clients, thus reinforcing our commitment to excellence in both service and security.

Media

Media

Integrations Supported

Adobe XD
Atlassian Rovo
Condens
Desktop.com
EnjoyHQ
Figma
Google Calendar
Grok Bot
Jira
Jira Work Management
Microsoft Outlook
Pendo
Rally
Shift
Slack
Trello
axe Auditor

Integrations Supported

API Availability

API Availability

Pricing Information

Pricing not provided
Free Trial Offered?

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Online Training

Company Facts

Organization Name

UserTesting

Date Founded

2007

Company Location

United States

Company Website

usertesting.com

Company Facts

Organization Name

SearchPilot

Company Location

United Kingdom

Company Website

www.searchpilot.com

Categories and Features

AB Testing

Audience Targeting
Test Scheduling

Customer Experience

Not specified

Mobile App Testing

Functional Testing
Performance Testing
Usability Testing

Usability Testing

Not specified

User Research

Not specified

UX

For Mobile
For Websites
Prototyping
Screen Activity Recording
Unmoderated Testing
Usability Testing
User Journeys
User Research

Visual Feedback

Not specified

Categories and Features

AB Testing

Not specified

SEO

Not specified

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