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What is UserTribe?

We perform assessments to cultivate a more profound insight into authentic individuals. To genuinely understand these individuals, it is vital to pay attention not just to their spoken words but also to their tone, appearance, emotional cues, and their interactions with your product or service. The UserTribe platform enables video-based assessments with real customers from around the globe, incorporating anthropological insights enhanced by AI and machine learning technologies. This methodology produces deep human insights that empower companies to significantly improve customer experiences. Discover unique viewpoints on customer-centric approaches and investigate methods to actively involve customers in your business processes and decision-making. Communication occurs through various senses and is influenced by specific contexts. To thoroughly understand customer viewpoints and generate real human insights, UserTribe utilizes a unique methodology and software designed to harness the full potential of video formats, capturing and analyzing a range of sensory reactions, from emotional expressions to facial cues, thereby enriching the comprehension of customer behavior. This understanding not only aids businesses in enhancing their offerings but also plays a crucial role in building lasting relationships with their customers.

What is Outside Voice?

Start collecting feedback from your audience through their favored communication platform, capitalizing on WhatsApp, a beloved messaging service used by millions worldwide. With approximately one-third of the global population utilizing WhatsApp every day, there’s no need to ask your participants to install another application when they already favor this one. By reaching out via WhatsApp, you can bypass the clutter often found in email inboxes, allowing for quicker responses that transition from taking hours to just minutes. WhatsApp creates a familiar setting where respondents feel at ease sharing their opinions and insights. By engaging with your audience in their preferred environment, you can achieve response rates that often surpass 95%. This method eliminates the inconvenience of navigating through email links and complicated websites, enabling you to connect with them where they naturally communicate. While quantitative data reveals the "what," it frequently falls short in explaining the "why." To deepen your insights, combine multiple-choice questions with video and audio responses, giving participants the opportunity to express their thoughts more fully and enhance your grasp of their viewpoints. This strategy not only simplifies the feedback process but also cultivates a more interactive experience for the respondents, fostering a sense of connection and involvement. Ultimately, leveraging WhatsApp can significantly enhance the quality of the feedback you receive, leading to richer data and more informed decision-making.

Media

Media

Integrations Supported

WhatsApp

Integrations Supported

WhatsApp

API Availability

Has API

API Availability

Has API

Pricing Information

$150 per year
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

UserTribe

Date Founded

2013

Company Location

Denmark

Company Website

usertribe.com/products/

Company Facts

Organization Name

Outside Voice

Date Founded

2019

Company Location

Singapore

Company Website

www.outsidevoice.io

Categories and Features

Usability Testing

A/B Testing
Annotations
Audience Targeting
Heatmaps
Impression Testing
Mobile Testing
Moderated Usability Testing
Prototype Testing
Quantitative Metrics
Remote User Testing
Reporting / Analytics
Surveys and Feeback
Video Recording / Transcription

Categories and Features

Survey

Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video

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