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What is UserVoice?

UserVoice stands out as the premier platform for gathering product insights within the B2B Software as a Service (SaaS) sector. By seamlessly integrating with your current systems, UserVoice enhances the qualitative feedback you obtain with valuable quantitative data. This tool allows you to obtain direct feedback from your end users, enabling customer-facing employees to effortlessly collect insights in their usual work environment. With convenient integrations for Slack and Microsoft Teams, your whole organization can stay informed about customer sentiments and opinions in real-time. Additionally, this accessibility fosters a culture of continuous improvement within your team.

What is Jira Product Discovery?

Atlassian's Jira Product Discovery stands out as a cutting-edge solution tailored specifically for product management, allowing teams to efficiently gather, organize, prioritize, and harmonize their product concepts and insights before moving on to development. This tool functions as a centralized hub for systematically collecting opportunities, acquiring user feedback, compiling feature requests, and analyzing market trends all in one place. Users have the ability to visualize and assess ideas using customizable fields and prioritization techniques, while also creating and sharing roadmaps to ensure stakeholder alignment. They can further engage with feedback through reactions, comments, and voting options to refine their ideas. A significant advantage is the seamless integration with Jira Software, which enables teams to link prioritized concepts directly to their development tasks, including epics and issues, eliminating the need to toggle between various tools. This integration effectively reduces context-switching and clarifies the reasoning behind each task as it progresses into engineering execution. By streamlining the entire product management workflow, Jira Product Discovery significantly boosts team collaboration and operational efficiency, ultimately driving better product outcomes. Additionally, the tool empowers teams to be more adaptive in responding to market changes and user needs, ensuring that their product strategies remain relevant and impactful.

Media

Media

Integrations Supported

Jira
ActiveCampaign
Azure DevOps Server
BOSCO
Bitium
Blotout
Bugsnag
Flow XO
HubSpot Customer Platform
Ikigai
Jira Work Management
Meltano
Microsoft Dynamics 365
Rambox
RedCappi
Sprout Social
Trelica
Ucraft
Wrike
Zapier

Integrations Supported

Jira
ActiveCampaign
Azure DevOps Server
BOSCO
Bitium
Blotout
Bugsnag
Flow XO
HubSpot Customer Platform
Ikigai
Jira Work Management
Meltano
Microsoft Dynamics 365
Rambox
RedCappi
Sprout Social
Trelica
Ucraft
Wrike
Zapier

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$10 per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

UserVoice

Date Founded

2008

Company Location

United States

Company Website

www.uservoice.com

Company Facts

Organization Name

Atlassian

Date Founded

2002

Company Location

Australia

Company Website

www.atlassian.com/software/jira/product-discovery

Categories and Features

Customer Feedback

Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Idea Management

Activity Dashboard
Brainstorming
Collaboration
Creator Tracking
Idea Ranking
Project Tracking
Status Tracking

Product Management

Collaboration
Feedback Collection
Idea Management
Milestone Tracking
Prioritization
Product Roadmapping
Release Management
Requirements Management
Resource Management
Workflow Management

Categories and Features

Idea Management

Activity Dashboard
Brainstorming
Collaboration
Creator Tracking
Idea Ranking
Project Tracking
Status Tracking

Product Management

Collaboration
Feedback Collection
Idea Management
Milestone Tracking
Prioritization
Product Roadmapping
Release Management
Requirements Management
Resource Management
Workflow Management

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