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What is UserVoice?

UserVoice stands out as the premier platform for gathering product insights within the B2B Software as a Service (SaaS) sector. By seamlessly integrating with your current systems, UserVoice enhances the qualitative feedback you obtain with valuable quantitative data. This tool allows you to obtain direct feedback from your end users, enabling customer-facing employees to effortlessly collect insights in their usual work environment. With convenient integrations for Slack and Microsoft Teams, your whole organization can stay informed about customer sentiments and opinions in real-time. Additionally, this accessibility fosters a culture of continuous improvement within your team.

What is Krunch?

How can you efficiently collect insights from your team or unite individuals to tackle challenges? Imagine if there was a more straightforward approach to achieve that. Krunch offers an innovative solution for collaborative problem-solving in a fast and effortless manner. Begin by outlining your challenge or inquiry. Form a discussion group and provide details about the issue you wish to resolve, such as "I need input on our strategic objectives" or "Should we paint the office wall blue?" The platform allows for all of this and more! Next, invite your team members to join in. You can easily include anyone by simply entering their email addresses. They can contribute their thoughts and opinions while fostering further engagement by liking or commenting on others' inputs. Finally, review the outcomes. With Krunch's analytical tools, you can gain insights into the conversation dynamics by showcasing key contributions, participation metrics, and additional information. This lets you quickly identify areas of consensus and those that require further discussion or action, making the problem-solving process even more effective.

Media

Media

Integrations Supported

Adobe Marketo Engage
Azure DevOps Server
Blotout
Bugsnag
Causal
CorralData
HubSpot CRM
Ikigai
Jira
Jira Work Management
Rambox
RedCappi
Salesforce
Salesforce Marketing Cloud Account Engagement
Shift
Sourcetable
Stackpile
Stackreaction
SurveyMonkey
Wrike

Integrations Supported

Adobe Marketo Engage
Azure DevOps Server
Blotout
Bugsnag
Causal
CorralData
HubSpot CRM
Ikigai
Jira
Jira Work Management
Rambox
RedCappi
Salesforce
Salesforce Marketing Cloud Account Engagement
Shift
Sourcetable
Stackpile
Stackreaction
SurveyMonkey
Wrike

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Free
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

UserVoice

Date Founded

2008

Company Location

United States

Company Website

www.uservoice.com

Company Facts

Organization Name

HunchBuzz

Date Founded

2012

Company Location

New Zealand

Company Website

krunchapp.com

Categories and Features

Customer Feedback

Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Idea Management

Activity Dashboard
Brainstorming
Collaboration
Creator Tracking
Idea Ranking
Project Tracking
Status Tracking

Product Management

Collaboration
Feedback Collection
Idea Management
Milestone Tracking
Prioritization
Product Roadmapping
Release Management
Requirements Management
Resource Management
Workflow Management

Categories and Features

Collaboration

Brainstorming
Calendar Management
Chat / Messaging
Contact Management
Content Management
Document Management
Project Management
Real Time Editing
Task Management
Version Control
Video Conferencing

Idea Management

Activity Dashboard
Brainstorming
Collaboration
Creator Tracking
Idea Ranking
Project Tracking
Status Tracking

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