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What is UserVoice?

UserVoice stands out as the premier platform for gathering product insights within the B2B Software as a Service (SaaS) sector. By seamlessly integrating with your current systems, UserVoice enhances the qualitative feedback you obtain with valuable quantitative data. This tool allows you to obtain direct feedback from your end users, enabling customer-facing employees to effortlessly collect insights in their usual work environment. With convenient integrations for Slack and Microsoft Teams, your whole organization can stay informed about customer sentiments and opinions in real-time. Additionally, this accessibility fosters a culture of continuous improvement within your team.

What is Rapidr?

Rapidr enables the integration of customer insights into the product development process. You can analyze, gather, and structure feedback from various channels effectively. It helps prioritize feedback based on its potential business impact, ensuring the most critical insights are addressed first. Furthermore, you can keep customers informed by closing the feedback loop through notifications, developing a roadmap, or utilizing a built-in changelog feature. As a comprehensive customer feedback platform, Rapidr equips you with all the essential tools to not only listen to customer voices but also to analyze their input and ensure their concerns are acknowledged and acted upon. This holistic approach fosters stronger relationships between businesses and their customers, ultimately leading to more successful products.

Media

Media

Integrations Supported

Azure DevOps Server
Bitium
Constant Contact Lead Gen & CRM
HubSpot CRM
Ikigai
Integrate.io
Jira
Microsoft Dynamics 365
Pendo
Rambox
Salesforce
Salesforce Marketing Cloud Account Engagement
Singer
Slack
Stackpile
Stackreaction
Talkdesk
Trelica
Ucraft
Wrike

Integrations Supported

Azure DevOps Server
Bitium
Constant Contact Lead Gen & CRM
HubSpot CRM
Ikigai
Integrate.io
Jira
Microsoft Dynamics 365
Pendo
Rambox
Salesforce
Salesforce Marketing Cloud Account Engagement
Singer
Slack
Stackpile
Stackreaction
Talkdesk
Trelica
Ucraft
Wrike

API Availability

Has API

API Availability

Has API

Pricing Information

Subscription Model
Free Version
Free Trial Offered?

Pricing Information

$19/month
14-day free trial. No credit card required.
Free Version
Free Trial Offered?

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

UserVoice

Date Founded

2008

Company Location

United States

Company Website

www.uservoice.com

Company Facts

Organization Name

Rapidr

Date Founded

2020

Company Location

United States

Company Website

rapidr.io

Categories and Features

Customer Feedback

Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Idea Management

Activity Dashboard
Brainstorming
Collaboration
Creator Tracking
Idea Ranking
Project Tracking
Status Tracking

Product Management

Collaboration
Feedback Collection
Idea Management
Milestone Tracking
Prioritization
Product Roadmapping
Release Management
Requirements Management
Resource Management
Workflow Management

Categories and Features

Customer Feedback

Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback

Popular Alternatives

Popular Alternatives