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What is UserVoice?

UserVoice stands out as the premier platform for gathering product insights within the B2B Software as a Service (SaaS) sector. By seamlessly integrating with your current systems, UserVoice enhances the qualitative feedback you obtain with valuable quantitative data. This tool allows you to obtain direct feedback from your end users, enabling customer-facing employees to effortlessly collect insights in their usual work environment. With convenient integrations for Slack and Microsoft Teams, your whole organization can stay informed about customer sentiments and opinions in real-time. Additionally, this accessibility fosters a culture of continuous improvement within your team.

What is UseResponse?

An all-encompassing, highly adaptable software solution for customer support and feedback is offered in both SaaS and on-premise formats. - Community Feedback Tool This feature enables you to gather, categorize, and oversee customer feedback and feature suggestions. With intelligent voting and commenting mechanisms, valuable insights are generated that can inform the creation of product development strategies. Additionally, comprehensive analytics and insightful reports allow for the evaluation of your support team's effectiveness and the analysis of customer experiences. - Ticketing Help Desk The robust ticket management system allows for the handling of tickets through customizable statuses, tasks, private notes, comments, and reports, along with Kanban Boards. Advanced automation and notification parameters not only streamline the workload for your support team but also contribute to significant cost savings. Moreover, this integrated system ensures that you can efficiently address customer concerns while enhancing overall service quality.

Media

Media

Integrations Supported

HubSpot CRM
HubSpot Customer Platform
Jira
Salesforce
Slack
Stackreaction
Zapier
Adobe Marketo Engage
Bitium
Blotout
Causal
Crowdin
Klipfolio
SurveyMonkey
elevio

Integrations Supported

HubSpot CRM
HubSpot Customer Platform
Jira
Salesforce
Slack
Stackreaction
Zapier
Confluence
Google Translate
HubSpot Marketing Hub
WeChat

API Availability

API Availability

Has API

Pricing Information

Subscription Model
Free Trial Offered?

Pricing Information

$149.00/month/ 2 Agents
Including all the Enterprise-level features. Free setup assistance and training
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS
Windows
Mac
On-Prem

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Online Training
On-Site Training

Company Facts

Organization Name

UserVoice

Date Founded

2008

Company Location

United States

Company Website

www.uservoice.com

Company Facts

Organization Name

UseResponse

Date Founded

2012

Company Location

United States

Company Website

www.useresponse.com

Categories and Features

Crowdsourcing

Not specified

Customer Feedback

Not specified

Customer Service

Knowledge Base
Self Service Portal
Surveys & Feedback

Idea Management

Not specified

Product Management

Collaboration
Feedback Collection
Idea Management
Prioritization
Product Roadmapping

Categories and Features

Customer Feedback

Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Voice of the Customer (VoC)
Website Feedback

Customer Self-Service

Not specified

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Idea Management

Activity Dashboard
Brainstorming
Collaboration
Creator Tracking
Idea Ranking
Project Tracking
Status Tracking

Knowledge Management

Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

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