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What is UserZoom?

UserZoom, which has merged with UserTesting, enables teams across Design, Research, Product, and Marketing to craft digital experiences that resonate with customers. The offerings from UserZoom facilitate swift collection of vital insights, allowing for more assured decision-making processes. With these tools, organizations can enhance their understanding of user behavior and preferences effectively.

What is Lyssna?

Lyssna is an innovative user research platform designed to evaluate digital products by engaging with real users, providing valuable insights into target audiences. The platform offers various tools aimed at enhancing designs to create more engaging and user-friendly experiences. Among its standout features is five-second testing, which allows for a rapid assessment of landing page effectiveness through short user exposure. First click testing is another key component, enabling the analysis of navigation efficiency by tracking where users click first. Surveys facilitate the collection of feedback from targeted customers, serving as a means for validation of ideas. Additionally, navigation testing helps to refine user flows by assessing task completion, while prototype testing with Figma allows designers to observe how users interact with prototypes throughout the design process. Card sort testing aid in the intuitive organization and labeling of content that resonates with users. Tree testing further enhances information architecture, ensuring users can easily navigate to the information they require. Preference testing provides insights into audience choices through targeted questions, while participant recruitment options allow for testing with specific users or leveraging a diverse panel of over 690,000 individuals across more than 120 countries and various demographics. The platform also simplifies the interview process from preparation to transcription, and recordings feature allows for capturing audio, screen, and video during unmoderated testing sessions, ensuring a comprehensive understanding of user interactions. Live website testing is also available, revealing where users struggle on real tasks. Newest feature, Spaces and wallets will help organize research by team or project while managing budget allocation in one place. Built for brands of all sizes, Lyssna supports designers, marketers, researchers, and product leaders.

Media

Media

Integrations Supported

Alida
Mixpanel
Rally

Integrations Supported

ChatGPT
Claude
Claude Duet
Claude for Legal
Figma
Google Calendar
Microsoft Outlook
Microsoft Teams
Prolific
Zoom

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

$165 per month
Free plan: Generous free plan with three seats and access to research methods such as card sorting, first click tests, five second tests, navigation tests, preference tests, prototype testing, surveys, tree testing, and user interviews.

Growth: Starting at $165/month (paid annually). Includes everything in the Free plan, plus five seats, in-depth studies, AI-generated summaries, and Live website testing.

Enterprise plan: Pricing is tailored to your company and includes everything on the Growth plan, plus unlimited collaborators, security audits, and additional security integration.

Panel responses are pay-as-you-go for all plans.

Supported Platforms

SaaS

Supported Platforms

SaaS
Android
iPhone
iPad

Customer Service / Support

Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub

Training Options

Documentation Hub
Webinars

Company Facts

Organization Name

UserTesting

Date Founded

2007

Company Location

United States

Company Website

www.usertesting.com/platform/userzoom

Company Facts

Organization Name

Lyssna

Date Founded

2008

Company Location

Australia

Company Website

lyssna.com

Categories and Features

Usability Testing

Not specified

User Research

Not specified

UX

Not specified

Visual Feedback

Not specified

Categories and Features

Usability Testing

A/B Testing
Audience Targeting
Heatmaps
Mobile Testing
Moderated Usability Testing
Prototype Testing
Remote User Testing
Reporting / Analytics
Surveys and Feeback
Video Recording / Transcription

User Research

Not specified

UX

For Mobile
For Websites
Heatmaps
Screen Activity Recording
Unmoderated Testing
Usability Testing
User Research

Visual Feedback

Not specified

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