Ratings and Reviews 10 Ratings
Ratings and Reviews 0 Ratings
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What is Userback?
Meet Userback, the premier user research platform specifically designed for small teams focused on uncovering valuable insights into user interactions and improving product development processes.
Userback equips you with visually enhanced feedback tools, complete with metadata, enabling a deep understanding of user emotions and behaviors via in-app surveys that include metrics like NPS, CES, and CSAT. By utilizing detailed session replays, you can further enrich the context of the feedback received.
Easily segment your users and track their activities right from the moment they log in. With the capability to target particular user segments for tailored surveys, you can achieve a holistic view of user experiences, from the initial trial phase to potential attrition. Boost your brand reputation with personalized feature portals, transparent public roadmaps, and a centralized hub for feedback that not only streamlines operations but also enhances closure rates significantly.
Concerned about coding complexities? No worries! You can get started quickly with an intuitive browser extension, crafted for internal quality assurance and precise bug tracking to ensure your projects run smoothly. This allows teams to focus on what truly matters: creating exceptional user experiences.
What is ConfirmKit?
ConfirmKit is a cutting-edge platform tailored for user research, allowing you and your team to interact with users in a welcoming and effective manner. This tool grants all members of your organization the ability to contribute actively to the improvement of your products. While identifying patterns and trends from interviews can be time-consuming, we take care of that burden, allowing you to focus on grasping user perspectives as we bring forward essential insights. Preparing for an interview—developing guides, going over notes, and remembering crucial points—can often lead to errors, but with ConfirmKit, you only need to prepare once. Our platform simplifies the user interview process, removing the hassle of repetitive tasks. Say goodbye to the monotonous work of copying documents, sorting files into different folders, and duplicating efforts. You can enrich your research by gathering information from various sources, including online chats, emails, forums, previous studies, and just about any other avenue you can imagine, ensuring a thorough understanding of your audience. With ConfirmKit, your team can work seamlessly together and enhance your product development process, transforming user feedback into not merely a task but a central component of your growth strategy. Ultimately, this platform not only saves time but also fosters a culture of continuous improvement and collaboration within your team.
Integrations Supported
Basecamp
ChatGPT
Claude
Claude Duet
Claude for Legal
ClickUp
GitHub
GitLab
Intercom
Jira
API Availability
Has API
API Availability
Pricing Information
$39 per month
Team: $39/month. For growing teams managing feedback more effectively.
Business: $89/month. For scaling teams needing more advanced tools.
Business Plus: $159/month. For larger teams requiring extra control and support.
Business: $89/month. For scaling teams needing more advanced tools.
Business Plus: $159/month. For larger teams requiring extra control and support.
Free Version
Pricing Information
$29 per month
Billed annually
Free Trial Offered?
Supported Platforms
SaaS
Supported Platforms
SaaS
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
Training Options
Online Training
Company Facts
Organization Name
Userback
Date Founded
2016
Company Location
Australia
Company Website
www.userback.io
Company Facts
Organization Name
ConfirmKit
Date Founded
2017
Company Location
United States
Company Website
www.confirmkit.com
Categories and Features
Bug Tracking
Backlog Management
Filtering
Issue Tracking
Task Management
Ticket Management
Workflow Management
Complaint Management
Complaint Classification
Customer Complaint Tracking
Feedback Management
Issue Tracking
Quality Assurance Management
Routing
Survey Management
Customer Experience
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
Customer Feedback
Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback
Customer Success
Communication Management
Customer Engagement
Usage Tracking / Analytics
Design Feedback
Not specified
Digital Experience Platforms (DXP)
Alerts / Notifications
Auto-Tagging
Reporting / Analytics
Surveys / Polls
Templates
User Management / Permissions
Workflow Management
Feature Management
Not specified
Issue Tracking
Assignment Management
Dashboard
Escalation Management
Issue Scheduling
Project Management
Task Management
Product Management
Collaboration
Feedback Collection
Idea Management
Prioritization
Product Roadmapping
Workflow Management
Session Replay
Mouse Tracking
Session Recording
Surveys
User Experience Analysis
User Feedback
Visitor Segmentation
Usability Testing
Annotations
Audience Targeting
Mobile Testing
Remote User Testing
Reporting / Analytics
Surveys and Feeback
Video Recording / Transcription
User Research
Not specified
UX
For Mobile
For Websites
Screen Activity Recording
Unmoderated Testing
Usability Testing
User Journeys
User Research
Visual Feedback
Not specified
Categories and Features
Customer Experience
Analytics
Dashboard
Feedback Management
Text Analysis
Customer Service
Surveys & Feedback
Customer Success
Not specified
Market Research
Email / Online
UX
Usability Testing
User Journeys
User Research