Userback
4.9 out of 5 starsRatings and Reviews 10 Ratings
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What is Userback?
Meet Userback, the premier user research platform specifically designed for small teams focused on uncovering valuable insights into user interactions and improving product development processes.
Userback equips you with visually enhanced feedback tools, complete with metadata, enabling a deep understanding of user emotions and behaviors via in-app surveys that include metrics like NPS, CES, and CSAT. By utilizing detailed session replays, you can further enrich the context of the feedback received.
Easily segment your users and track their activities right from the moment they log in. With the capability to target particular user segments for tailored surveys, you can achieve a holistic view of user experiences, from the initial trial phase to potential attrition. Boost your brand reputation with personalized feature portals, transparent public roadmaps, and a centralized hub for feedback that not only streamlines operations but also enhances closure rates significantly.
Concerned about coding complexities? No worries! You can get started quickly with an intuitive browser extension, crafted for internal quality assurance and precise bug tracking to ensure your projects run smoothly. This allows teams to focus on what truly matters: creating exceptional user experiences.
What is Delibr?
Delibr is an all-encompassing outlining platform specifically tailored for the optimization of features. It serves as a centralized hub for Product Managers to refine features, organize their ideas, collaborate seamlessly, track inquiries, and document decisions alongside discussions. With ease, you can transform your work into clear Jira epics and stories, ensuring transparency throughout the development process. Delibr enables you to oversee conversations from the exploratory phase all the way to deployment, aligning the perspectives of both stakeholders and developers. Its user-friendly document interface requires no specialized training, enabling quick and easy adoption by users. Furthermore, you have the option to share only relevant sections with specific individuals, avoiding the need to circulate the entire document. Presentations to your team and stakeholders can be directly conducted from within the document, streamlining communication. Features like collapsing sections enhance your ability to gain an overview, while zooming in allows for focused attention when necessary. With intuitive editing capabilities, you can quickly structure your document and save personalized templates, promoting consistency within your team and boosting overall productivity. This combination of features solidifies Delibr as an essential tool for any Product Manager looking to enhance efficiency and clarity in their processes, ultimately driving better project outcomes.
Integrations Supported
Jira
Asana
Basecamp
Claude Duet
Claude for Legal
ClickUp
Cursor
Integrately
Jira Work Management
Linear
API Availability
Has API
API Availability
Pricing Information
$39 per month
Team: $39/month. For growing teams managing feedback more effectively.
Business: $89/month. For scaling teams needing more advanced tools.
Business Plus: $159/month. For larger teams requiring extra control and support.
Business: $89/month. For scaling teams needing more advanced tools.
Business Plus: $159/month. For larger teams requiring extra control and support.
Free Version
Pricing Information
$50 per month
Supported Platforms
SaaS
Supported Platforms
SaaS
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
Training Options
Documentation Hub
Online Training
Company Facts
Organization Name
Userback
Date Founded
2016
Company Location
Australia
Company Website
www.userback.io
Company Facts
Organization Name
Delibr
Date Founded
2013
Company Location
Sweden
Company Website
www.delibr.com
Categories and Features
Bug Tracking
Backlog Management
Filtering
Issue Tracking
Task Management
Ticket Management
Workflow Management
Complaint Management
Complaint Classification
Customer Complaint Tracking
Feedback Management
Issue Tracking
Quality Assurance Management
Routing
Survey Management
Customer Experience
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
Customer Feedback
Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback
Customer Success
Communication Management
Customer Engagement
Usage Tracking / Analytics
Design Feedback
Not specified
Digital Experience Platforms (DXP)
Alerts / Notifications
Auto-Tagging
Reporting / Analytics
Surveys / Polls
Templates
User Management / Permissions
Workflow Management
Feature Management
Not specified
Issue Tracking
Assignment Management
Dashboard
Escalation Management
Issue Scheduling
Project Management
Task Management
Product Management
Collaboration
Feedback Collection
Idea Management
Prioritization
Product Roadmapping
Workflow Management
Session Replay
Mouse Tracking
Session Recording
Surveys
User Experience Analysis
User Feedback
Visitor Segmentation
Usability Testing
Annotations
Audience Targeting
Mobile Testing
Remote User Testing
Reporting / Analytics
Surveys and Feeback
Video Recording / Transcription
User Research
Not specified
UX
For Mobile
For Websites
Screen Activity Recording
Unmoderated Testing
Usability Testing
User Journeys
User Research
Visual Feedback
Not specified
Categories and Features
Feature Management
Not specified
Product Management
Not specified