Ratings and Reviews 10 Ratings
Ratings and Reviews 0 Ratings
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What is Userback?
Meet Userback, the premier user research platform specifically designed for small teams focused on uncovering valuable insights into user interactions and improving product development processes.
Userback equips you with visually enhanced feedback tools, complete with metadata, enabling a deep understanding of user emotions and behaviors via in-app surveys that include metrics like NPS, CES, and CSAT. By utilizing detailed session replays, you can further enrich the context of the feedback received.
Easily segment your users and track their activities right from the moment they log in. With the capability to target particular user segments for tailored surveys, you can achieve a holistic view of user experiences, from the initial trial phase to potential attrition. Boost your brand reputation with personalized feature portals, transparent public roadmaps, and a centralized hub for feedback that not only streamlines operations but also enhances closure rates significantly.
Concerned about coding complexities? No worries! You can get started quickly with an intuitive browser extension, crafted for internal quality assurance and precise bug tracking to ensure your projects run smoothly. This allows teams to focus on what truly matters: creating exceptional user experiences.
What is LayerDock?
LayerDock provides a collaborative online workspace designed for teams and clients to detect website issues, gather pertinent information, and effectively share solutions. Users can easily create a Dock for any website without the hassle of downloads or Chrome extensions, allowing them to place pins directly on live pages. Each pin collects essential data, including a screenshot, CSS selector, viewport dimensions, console logs, network requests, and information about the browser and operating system. Clients can give feedback through a simple shared review link, which means they do not need to get acquainted with your development workflow, while internal notes remain private. The platform enables users to review from multiple devices, record their screens, inspect elements, perform in-browser accessibility checks, and annotate screenshots as required. In addition, users can assign pins, track their progress, and participate in threaded discussions. The tool integrates smoothly with various platforms like Slack, Jira, Linear, GitHub, Trello, and ClickUp, or it can send pins directly to coding assistants like Claude Code and Cursor through MCP, including all relevant context. As a viable alternative to platforms such as BugHerd, Marker.io, and MarkUp.io, LayerDock also offers a complimentary plan to help users get started. By improving communication and organization, it seeks to simplify the website issue resolution process for all parties involved, ultimately fostering a more efficient workflow. This makes it an excellent choice for teams looking to enhance their collaborative efforts while addressing website challenges.
Media
No images available
Integrations Supported
Asana
Basecamp
ChatGPT
Claude
ClickUp
Cursor
GitLab
Integrately
Intercom
Linear
API Availability
Has API
API Availability
Pricing Information
$29 per month
Team: $29/month. For growing teams managing feedback more effectively.
Business: $79/month. For scaling teams needing more advanced tools.
Business Plus: $159/month. For enterprise teams requiring extra control and support.
Business: $79/month. For scaling teams needing more advanced tools.
Business Plus: $159/month. For enterprise teams requiring extra control and support.
Free Version
Pricing Information
$15/month
Free Version
Free Trial Offered?
Supported Platforms
SaaS
Supported Platforms
SaaS
Chromebook
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
Training Options
Not specified
Company Facts
Organization Name
Userback
Date Founded
2016
Company Location
Australia
Company Website
www.userback.io
Company Facts
Organization Name
LayerDock
Date Founded
2026
Company Location
United States
Company Website
layerdock.io
Categories and Features
Bug Tracking
Backlog Management
Filtering
Issue Tracking
Task Management
Ticket Management
Workflow Management
Complaint Management
Complaint Classification
Customer Complaint Tracking
Feedback Management
Issue Tracking
Quality Assurance Management
Routing
Survey Management
Customer Experience
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
Customer Feedback
Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback
Customer Success
Communication Management
Customer Engagement
Usage Tracking / Analytics
Design Feedback
Not specified
Digital Experience Platforms (DXP)
Alerts / Notifications
Auto-Tagging
Reporting / Analytics
Surveys / Polls
Templates
User Management / Permissions
Workflow Management
Feature Management
Not specified
Issue Tracking
Assignment Management
Dashboard
Escalation Management
Issue Scheduling
Project Management
Task Management
Product Management
Collaboration
Feedback Collection
Idea Management
Prioritization
Product Roadmapping
Workflow Management
Session Replay
Mouse Tracking
Session Recording
Surveys
User Experience Analysis
User Feedback
Visitor Segmentation
Usability Testing
Annotations
Audience Targeting
Mobile Testing
Remote User Testing
Reporting / Analytics
Surveys and Feeback
Video Recording / Transcription
User Research
Not specified
UX
For Mobile
For Websites
Screen Activity Recording
Unmoderated Testing
Usability Testing
User Journeys
User Research
Visual Feedback
Not specified
Categories and Features
Design Feedback
Not specified
Visual Feedback
Not specified