Userback
4.9 out of 5 starsRatings and Reviews 10 Ratings
Ratings and Reviews 0 Ratings
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What is Userback?
Meet Userback, the premier user research platform specifically designed for small teams focused on uncovering valuable insights into user interactions and improving product development processes.
Userback equips you with visually enhanced feedback tools, complete with metadata, enabling a deep understanding of user emotions and behaviors via in-app surveys that include metrics like NPS, CES, and CSAT. By utilizing detailed session replays, you can further enrich the context of the feedback received.
Easily segment your users and track their activities right from the moment they log in. With the capability to target particular user segments for tailored surveys, you can achieve a holistic view of user experiences, from the initial trial phase to potential attrition. Boost your brand reputation with personalized feature portals, transparent public roadmaps, and a centralized hub for feedback that not only streamlines operations but also enhances closure rates significantly.
Concerned about coding complexities? No worries! You can get started quickly with an intuitive browser extension, crafted for internal quality assurance and precise bug tracking to ensure your projects run smoothly. This allows teams to focus on what truly matters: creating exceptional user experiences.
What is QoQo?
Refine your financial strategy and improve productivity during the early phases of user research and discovery. This methodology proves advantageous for design firms, internal teams, and solo practitioners alike. By effectively harnessing research data, you can save essential time and energy during the crucial stages of user exploration and discovery. Achieve a competitive advantage by enhancing your workflows while still prioritizing the user experience. Remove uncertainty by swiftly gathering significant insights from publicly accessible resources. Develop compelling designs without relying on generic placeholder text such as Lorem Ipsum. Speed up the discovery phase and shorten the timeline for your minimum viable product or design iteration. Mitigate risks by expanding your design team's expertise. Elevate your UX skills even if you don't have specialized internal experts. Avoid potential budget excesses while engaging effectively with clients who might have limited financial means. Address the challenges posed by tight resources and budgets by utilizing rapid, actionable data. Grow your project portfolio smoothly while creating more avenues for UX initiatives. Increase your design efficiency while preserving high-quality standards. This strategy can help in identifying challenges, recognizing risks, and outlining essential elements for your design brief, leading to a more comprehensive and well-informed design process. By adopting this approach, you can redefine your methodology for user research and design, paving the way for more innovative solutions. Embrace this change and watch your projects flourish.
Integrations Supported
Asana
Azure DevOps Server
Basecamp
ChatGPT
Claude
Claude Duet
Claude for Legal
ClickUp
Cursor
API Availability
Has API
API Availability
Pricing Information
$39 per month
Team: $39/month. For growing teams managing feedback more effectively.
Business: $89/month. For scaling teams needing more advanced tools.
Business Plus: $159/month. For larger teams requiring extra control and support.
Business: $89/month. For scaling teams needing more advanced tools.
Business Plus: $159/month. For larger teams requiring extra control and support.
Free Version
Pricing Information
$15 per month
Free Trial Offered?
Supported Platforms
SaaS
Supported Platforms
SaaS
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
Training Options
Documentation Hub
Online Training
Company Facts
Organization Name
Userback
Date Founded
2016
Company Location
Australia
Company Website
www.userback.io
Company Facts
Organization Name
QoQo
Company Location
United States
Company Website
qoqo.ai/
Categories and Features
Bug Tracking
Backlog Management
Filtering
Issue Tracking
Task Management
Ticket Management
Workflow Management
Complaint Management
Complaint Classification
Customer Complaint Tracking
Feedback Management
Issue Tracking
Quality Assurance Management
Routing
Survey Management
Customer Experience
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
Customer Feedback
Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback
Customer Success
Communication Management
Customer Engagement
Usage Tracking / Analytics
Design Feedback
Not specified
Digital Experience Platforms (DXP)
Alerts / Notifications
Auto-Tagging
Reporting / Analytics
Surveys / Polls
Templates
User Management / Permissions
Workflow Management
Feature Management
Not specified
Issue Tracking
Assignment Management
Dashboard
Escalation Management
Issue Scheduling
Project Management
Task Management
Product Management
Collaboration
Feedback Collection
Idea Management
Prioritization
Product Roadmapping
Workflow Management
Session Replay
Mouse Tracking
Session Recording
Surveys
User Experience Analysis
User Feedback
Visitor Segmentation
Usability Testing
Annotations
Audience Targeting
Mobile Testing
Remote User Testing
Reporting / Analytics
Surveys and Feeback
Video Recording / Transcription
User Research
Not specified
UX
For Mobile
For Websites
Screen Activity Recording
Unmoderated Testing
Usability Testing
User Journeys
User Research
Visual Feedback
Not specified
Categories and Features
AI Tools
Not specified
AI UX/UI Design Tools
Not specified
User Research
Not specified
UX
Not specified