Ratings and Reviews 10 Ratings

Total
ease
features
design
support

Ratings and Reviews 9 Ratings

Total
ease
features
design
support

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What is Userback?

Meet Userback, the premier user research platform specifically designed for small teams focused on uncovering valuable insights into user interactions and improving product development processes. Userback equips you with visually enhanced feedback tools, complete with metadata, enabling a deep understanding of user emotions and behaviors via in-app surveys that include metrics like NPS, CES, and CSAT. By utilizing detailed session replays, you can further enrich the context of the feedback received. Easily segment your users and track their activities right from the moment they log in. With the capability to target particular user segments for tailored surveys, you can achieve a holistic view of user experiences, from the initial trial phase to potential attrition. Boost your brand reputation with personalized feature portals, transparent public roadmaps, and a centralized hub for feedback that not only streamlines operations but also enhances closure rates significantly. Concerned about coding complexities? No worries! You can get started quickly with an intuitive browser extension, crafted for internal quality assurance and precise bug tracking to ensure your projects run smoothly. This allows teams to focus on what truly matters: creating exceptional user experiences.

What is Qualaroo?

Qualaroo Nudges™ is a powerful tool designed for gathering user and customer feedback directly from your website visitors. It enables you to conduct surveys seamlessly while users engage with your brand, product, or service, allowing you to capture insights that are relevant to their browsing experience. By analyzing factors such as their current location on your site, previous visit history, and transaction details, you can derive actionable insights that truly matter. The platform offers a variety of pre-designed questions and templates, as well as the flexibility to craft your own tailored inquiries. To enhance engagement, you can personalize Nudges by incorporating your company’s branding and color schemes. Unlike traditional email surveys, the immediate feedback provided by Qualaroo is context-rich, making it ten times more effective. Additionally, the responses you receive from users interacting with your website or app are far more informative. The ability to survey your target audience at precise moments, based on specific behaviors, actions, and geographical locations, allows for a more strategic approach to understanding customer sentiment. With Qualaroo, you can not only gather feedback but also foster a deeper connection with your users by addressing their needs in real-time.

Media

Media

Integrations Supported

Slack
Zapier
Asana
Azure DevOps Server
ChatGPT
Claude
ClickUp
Intercom
Notion
Shopify
Teamwork.com
Trello

Integrations Supported

Slack
Zapier
Adobe Analytics
Decibel
Easyflow
Latitude
Rippling
Stackreaction
Thinkific
Wufoo

API Availability

Has API

API Availability

Pricing Information

$29 per month
Team: $29/month. For growing teams managing feedback more effectively.

Business: $79/month. For scaling teams needing more advanced tools.

Business Plus: $159/month. For enterprise teams requiring extra control and support.
Free Version

Pricing Information

$64/Month 20% off
$ 0.40
per Response/month
(billed monthly)

More discount on annual billing
Free Version
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Userback

Date Founded

2016

Company Location

Australia

Company Website

www.userback.io

Company Facts

Organization Name

ProProfs

Date Founded

2010

Company Location

United States

Company Website

qualaroo.com

Categories and Features

Bug Tracking

Backlog Management
Filtering
Issue Tracking
Task Management
Ticket Management
Workflow Management

Complaint Management

Complaint Classification
Customer Complaint Tracking
Feedback Management
Issue Tracking
Quality Assurance Management
Routing
Survey Management

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Feedback

Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback

Customer Success

Communication Management
Customer Engagement
Usage Tracking / Analytics

Design Feedback

Not specified

Digital Experience Platforms (DXP)

Alerts / Notifications
Auto-Tagging
Reporting / Analytics
Surveys / Polls
Templates
User Management / Permissions
Workflow Management

Feature Management

Not specified

Issue Tracking

Assignment Management
Dashboard
Escalation Management
Issue Scheduling
Project Management
Task Management

Product Management

Collaboration
Feedback Collection
Idea Management
Prioritization
Product Roadmapping
Workflow Management

Session Replay

Mouse Tracking
Session Recording
Surveys
User Experience Analysis
User Feedback
Visitor Segmentation

Usability Testing

Annotations
Audience Targeting
Mobile Testing
Remote User Testing
Reporting / Analytics
Surveys and Feeback
Video Recording / Transcription

User Research

Not specified

UX

For Mobile
For Websites
Screen Activity Recording
Unmoderated Testing
Usability Testing
User Journeys
User Research

Visual Feedback

Not specified

Categories and Features

Customer Engagement

Analytics
Churn Management
Communication Management
Content Syndication

Customer Feedback

Not specified

Customer Retention

Not specified

NPS

Not specified

Survey

Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video

User Research

Not specified

UX

For Mobile
For Websites
Prototyping
Usability Testing
User Research

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