Ratings and Reviews 3 Ratings

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Ratings and Reviews 17 Ratings

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What is Userlane?

Userlane serves as a digital adoption platform that enables users to swiftly master any software within moments. With our interactive guidance technology and readily available virtual assistant, we offer personalized and contextual support to software users. Our platform is ideal for both the training and onboarding of employees during enterprise digitization as well as for onboarding customers of software vendors. By providing interactive, step-by-step guidance, we assist users in navigating any browser-based software in real time, allowing them to reach their objectives efficiently. Userlane not only accelerates the onboarding process for customers and employees but also decreases support tickets by as much as 75%, while enhancing productivity and overall user satisfaction. Moreover, our DAP is an excellent choice for organizations with remote teams looking to automate and scale their support and training efforts, thereby ensuring a smoother transition for all users involved. Ultimately, Userlane empowers companies to foster a more effective and engaging learning environment.

What is FROGED?

FROGED is an omnichannel customer engagement platform that combines the Human Touch with AI to transform how businesses connect with their customers. By unifying conversations across all channels, empowering teams with centralized data, and automating routine workflows, FROGED helps companies deliver faster, smarter, and more personalized experiences. With tools like a Unified Omnichannel Inbox, AI-powered Copilot & workflows, and segmented campaigns for conversational marketing, FROGED enables organizations to increase efficiency, boost productivity, and unlock new revenue opportunities—always keeping people at the center of technology.

Media

Media

Integrations Supported

Salesforce
Freshdesk
Google Analytics
HubSpot CRM
HubSpot Customer Platform
Jira
Jira Service Management
Microsoft Dynamics 365
Oracle Fusion Cloud ERP
Workday HCM
Zendesk

Integrations Supported

Salesforce
Facebook Messenger
Google Hangouts
Microsoft Excel
Segment EDI Platform
Slack
Twilio
WhatsApp
WordPress
Zapier

API Availability

Has API

API Availability

Has API

Pricing Information

We offer customized modular plans based on users, solutions, deployment, and features. Every plan includes a dedicated customer success manager and solution architect, custom SLA, in-product or phone/email support, implementation plan + strategy consulting.
Free Trial Offered?

Pricing Information

$32.5 per month

Supported Platforms

SaaS
Windows
Mac

Supported Platforms

SaaS
Android
iPhone
Windows
Mac

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Userlane

Date Founded

2015

Company Location

Germany

Company Website

www.userlane.com

Company Facts

Organization Name

FROGED Technologies

Date Founded

2019

Company Location

Spain

Company Website

froged.com

Categories and Features

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Knowledge Management
Multi-Channel Collection
Trend Analysis

Customer Onboarding

Not specified

Customer Success

Account Management
Communication Management
Customer Engagement
Customer Lifecycle Management
Onboarding
Usage Tracking / Analytics

Digital Adoption Platforms

Audience Segmentation
Content Creation
Contextual Guidance
Data Validation
In-App Training
Launch Management
Multi-Language
Self Service Tools
User Onboarding

Onboarding

Course Management
Document Management
Employee Handbook
Self Service Portal
Task Management
Training Management

Training

Academic / Education
Built-In Course Authoring
Corporate / Business
Learner Portal
Synchronous Learning
Training Companies

Categories and Features

AB Testing

Audience Targeting
Campaign Segmentation
Visual Editor

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis

Customer Onboarding

Not specified

Customer Service

Alerts / Escalation
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Surveys & Feedback
Virtual Assistant

Customer Success

Customer Engagement
Customer Lifecycle Management
Health Score
Usage Tracking / Analytics

Live Chat

Canned Responses
Customizable Branding
Geo Targeting
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

NPS

Not specified

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