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What is Userlane?

Userlane serves as a digital adoption platform that enables users to swiftly master any software within moments. With our interactive guidance technology and readily available virtual assistant, we offer personalized and contextual support to software users. Our platform is ideal for both the training and onboarding of employees during enterprise digitization as well as for onboarding customers of software vendors. By providing interactive, step-by-step guidance, we assist users in navigating any browser-based software in real time, allowing them to reach their objectives efficiently. Userlane not only accelerates the onboarding process for customers and employees but also decreases support tickets by as much as 75%, while enhancing productivity and overall user satisfaction. Moreover, our DAP is an excellent choice for organizations with remote teams looking to automate and scale their support and training efforts, thereby ensuring a smoother transition for all users involved. Ultimately, Userlane empowers companies to foster a more effective and engaging learning environment.

What is HintEd?

HintEd simplifies the process of integrating new employees into digital platforms, allowing them to stay at their workstations. This no-code solution features plugins, standalone applications, and SDKs designed for crafting engaging in-app walkthroughs, including tooltips and hint popups, tailored for both desktop and web enterprise applications. By utilizing our services, organizations can slash training expenses by half, enhance the onboarding experience for new hires, and decrease support costs by 70%. HintEd effectively replaces traditional user manuals, in-person training sessions, and instructional videos, making it a perfect option for both small to medium-sized businesses and larger enterprises aiming to streamline customer and software training efforts. Ultimately, HintEd empowers companies to optimize their onboarding processes and improve overall operational efficiency.

Media

Media

Integrations Supported

Confluence
Jira
Microsoft Dynamics 365
Freshdesk
Google Analytics
HubSpot CRM
HubSpot Customer Platform
Jira Service Management
Oracle Fusion Cloud ERP
Salesforce
Workday HCM
Zendesk

Integrations Supported

Confluence
Jira
Microsoft Dynamics 365
Creatio
Microsoft 365
Oracle Cloud Infrastructure
Oracle Siebel CRM
Pega CRM
SAP Ariba
SAP SuccessFactors Learning

API Availability

Has API

API Availability

Has API

Pricing Information

We offer customized modular plans based on users, solutions, deployment, and features. Every plan includes a dedicated customer success manager and solution architect, custom SLA, in-product or phone/email support, implementation plan + strategy consulting.
Free Trial Offered?

Pricing Information

We offer custom pricing plans for companies starting from 300 employees. All our plans include unlimited on-screen guides, a dedicated customer success manager, SLA. Enterprise Plan also includes fully on-premises installation (if needed), dedicated support team, and various customizations.
Free Trial Offered?

Supported Platforms

SaaS
Windows
Mac

Supported Platforms

SaaS
Windows
Mac
On-Prem

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Userlane

Date Founded

2015

Company Location

Germany

Company Website

www.userlane.com

Company Facts

Organization Name

HintEd

Date Founded

2018

Company Location

Russia

Company Website

hinted.me

Categories and Features

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Knowledge Management
Multi-Channel Collection
Trend Analysis

Customer Onboarding

Not specified

Customer Success

Account Management
Communication Management
Customer Engagement
Customer Lifecycle Management
Onboarding
Usage Tracking / Analytics

Digital Adoption Platforms

Audience Segmentation
Content Creation
Contextual Guidance
Data Validation
In-App Training
Launch Management
Multi-Language
Self Service Tools
User Onboarding

Onboarding

Course Management
Document Management
Employee Handbook
Self Service Portal
Task Management
Training Management

Training

Academic / Education
Built-In Course Authoring
Corporate / Business
Learner Portal
Synchronous Learning
Training Companies

Categories and Features

Digital Adoption Platforms

Audience Segmentation
Content Creation
Contextual Guidance
Data Validation
In-App Training
Launch Management
Multi-Language
Self Service Tools
User Onboarding

eLearning Authoring Tools

Content Import / Export
Course Publishing
Gamification
Interactive Content
Self-Paced Courses

Help Authoring Tools

Not specified

Onboarding

Course Management
Document Management
Employee Handbook
Employee Portal
Self Service Portal
Training Management

Training

Academic / Education
Blended Learning
Built-In Course Authoring
Corporate / Business
Learner Portal
Simulation
Synchronous Learning
Training Companies
eCommerce

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