Ratings and Reviews 3 Ratings

Total 5 out of 5 stars
ease 4.5 out of 5 stars
features 4.5 out of 5 stars
design 5 out of 5 stars
support 5 out of 5 stars

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features 0 out of 5 stars
design 0 out of 5 stars
support 0 out of 5 stars

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What is Userlane?

Userlane serves as a digital adoption platform that enables users to swiftly master any software within moments. With our interactive guidance technology and readily available virtual assistant, we offer personalized and contextual support to software users. Our platform is ideal for both the training and onboarding of employees during enterprise digitization as well as for onboarding customers of software vendors. By providing interactive, step-by-step guidance, we assist users in navigating any browser-based software in real time, allowing them to reach their objectives efficiently. Userlane not only accelerates the onboarding process for customers and employees but also decreases support tickets by as much as 75%, while enhancing productivity and overall user satisfaction. Moreover, our DAP is an excellent choice for organizations with remote teams looking to automate and scale their support and training efforts, thereby ensuring a smoother transition for all users involved. Ultimately, Userlane empowers companies to foster a more effective and engaging learning environment.

What is Tango?

Tango is a modern digital adoption platform designed to help teams document, guide, and automate their workflows. It uses a browser extension to capture processes in real time as users complete tasks. Tango automatically generates clean, step-by-step guides with screenshots, highlights, and customizable instructions. These guides can be pinned directly inside applications to deliver help at the exact moment it’s needed. On-screen walkthroughs allow teammates to complete workflows confidently and without mistakes. Tango supports embedding guides into knowledge bases, learning management systems, and customer support tools. The platform can also convert guides into automations to eliminate repetitive clicking, typing, and form filling. Analytics dashboards provide visibility into usage, completion rates, and friction points. This insight helps teams continuously improve processes and training materials. Tango works across major CRM, ERP, and HRIS systems without requiring integrations. Organizations use Tango to standardize processes, onboard employees faster, and support customers more effectively. Overall, Tango solves the last mile of adoption by ensuring processes are followed correctly at scale.

Media

Media

Integrations Supported

Confluence
HubSpot CRM
HubSpot Customer Platform
Jira
Salesforce
Zendesk
Freshdesk
Google Analytics
Jira Service Management
Microsoft Dynamics 365
Workday HCM

Integrations Supported

Confluence
HubSpot CRM
HubSpot Customer Platform
Jira
Salesforce
Zendesk
Box
CommuteHub by RideAmigos
Genius Referrals
Google Sheets
Markdown
Microsoft SharePoint
Microsoft Teams
Microsoft Word
Slack

API Availability

Has API

API Availability

Pricing Information

We offer customized modular plans based on users, solutions, deployment, and features. Every plan includes a dedicated customer success manager and solution architect, custom SLA, in-product or phone/email support, implementation plan + strategy consulting.
Free Trial Offered?

Pricing Information

$22/month
Free Version
Free Trial Offered?

Supported Platforms

SaaS
Windows
Mac

Supported Platforms

SaaS
Windows

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub

Company Facts

Organization Name

Userlane

Date Founded

2015

Company Location

Germany

Company Website

www.userlane.com

Company Facts

Organization Name

Tango.ai

Company Location

United States

Company Website

www.tango.ai/

Categories and Features

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Knowledge Management
Multi-Channel Collection
Trend Analysis

Customer Onboarding

Not specified

Customer Success

Account Management
Communication Management
Customer Engagement
Customer Lifecycle Management
Onboarding
Usage Tracking / Analytics

Digital Adoption Platforms

Audience Segmentation
Content Creation
Contextual Guidance
Data Validation
In-App Training
Launch Management
Multi-Language
Self Service Tools
User Onboarding

Onboarding

Course Management
Document Management
Employee Handbook
Self Service Portal
Task Management
Training Management

Training

Academic / Education
Built-In Course Authoring
Corporate / Business
Learner Portal
Synchronous Learning
Training Companies

Categories and Features

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