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What is UtiliSync811?

UtiliSync811 provides locators with immediate access to tickets, a detailed map showcasing utility locations, and the ability to resolve these tickets from the field, thus removing the need for unnecessary office visits. This cutting-edge system simplifies the workflow by merging utility maps with ticket information into one cohesive map view, eliminating the inconvenience of switching between different sources. Additionally, all tickets are readily available on the device, enabling locators to work offline when necessary, without requiring any complex configurations. The functionality for adding photos is exceptionally user-friendly, allowing locators to take pictures for each ticket they clear with ease. With the inclusion of pre-filled forms, the ticket clearance process can be executed in just seconds, and locators have the flexibility to attach a screenshot of the map alongside the ticket to clarify the utility layouts. They can also enhance these visuals by incorporating text, arrows, symbols, and other annotations to deliver more comprehensive information, significantly improving the documentation process. This efficient method not only increases productivity but also fosters better communication among team members, creating a more collaborative work environment. Ultimately, UtiliSync811 transforms the way locators manage their tasks, making their operations smoother and more effective.

What is InteGreat Web Services?

InteGreat Web Services enhances the interaction experience with Collabrance and GreatAmerica by allowing users to stay within their primary business management platforms. Working alongside ConnectWise, Collabrance has introduced a ticketing integration that allows Managed Service Providers (MSPs) to smoothly transfer tickets back and forth with Collabrance. This integration promotes a more effective and collaborative approach to resolving customer IT challenges, enabling both parties to collaborate on the same ticket when needed. The system guarantees consistent information replication, ensuring that customer data is viewed in a unified manner. A newly added field for the Collabrance Ticket Number permits users to efficiently track and manage customer tickets and related activities. This secure platform supports the exchange of information and insights, greatly minimizing errors and misunderstandings by allowing simultaneous collaboration on the same ticket across various systems. Moreover, it provides automatic real-time updates and shares essential customer information, covering vital details like the company name, Collabrance Ticket Number, pertinent notes, configuration name, current status, site, and contact information. Overall, this integration not only optimizes operational workflows but also significantly improves the customer service experience by enabling faster and more accurate responses. Ultimately, the collaboration between these platforms aims to create a more seamless experience for both service providers and their customers.

Media

Media

Integrations Supported

Integrations Supported

ConnectWise PSA

API Availability

API Availability

Pricing Information

Pricing not provided
Free Trial Offered?

Pricing Information

$110 per user per month

Supported Platforms

SaaS
Android
iPhone
iPad
Windows

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Webinars

Training Options

Documentation Hub
Webinars
On-Site Training

Company Facts

Organization Name

UtiliSync

Company Location

United States

Company Website

www.utilisync811.com

Company Facts

Organization Name

Collabrance

Date Founded

2009

Company Location

United States

Company Website

www.collabrance.com/what-we-do/resources/integreat

Categories and Features

Document Management

Not specified

Environmental

Not specified

Forms Automation

Not specified

GIS

Not specified

Government

Not specified

Inspection

Not specified

Municipal

Not specified

Oil and Gas

Not specified

Punch List

Not specified

Categories and Features

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