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What is UtiliSync811?

UtiliSync811 provides locators with immediate access to tickets, a detailed map showcasing utility locations, and the ability to resolve these tickets from the field, thus removing the need for unnecessary office visits. This cutting-edge system simplifies the workflow by merging utility maps with ticket information into one cohesive map view, eliminating the inconvenience of switching between different sources. Additionally, all tickets are readily available on the device, enabling locators to work offline when necessary, without requiring any complex configurations. The functionality for adding photos is exceptionally user-friendly, allowing locators to take pictures for each ticket they clear with ease. With the inclusion of pre-filled forms, the ticket clearance process can be executed in just seconds, and locators have the flexibility to attach a screenshot of the map alongside the ticket to clarify the utility layouts. They can also enhance these visuals by incorporating text, arrows, symbols, and other annotations to deliver more comprehensive information, significantly improving the documentation process. This efficient method not only increases productivity but also fosters better communication among team members, creating a more collaborative work environment. Ultimately, UtiliSync811 transforms the way locators manage their tasks, making their operations smoother and more effective.

What is Revelation helpdesk?

The distinctive Self Service Interface offers a customized experience for both users and their supervisors, enabling them to generate new tickets, keep an eye on existing ones, and access various dashboards. You can set up predefined action notes that are easily accessible via a dropdown menu in any active ticket within Revelation. Quick notes can be organized and associated by end user, group, team, and other pertinent criteria as required. With Revelation’s Multi-Edit functionality, modifying multiple tickets that share the same action note is more straightforward than before. This Multi-Edit feature permits you to apply identical action notes to different tickets, distribute billable time across multiple tickets, or even move tickets between various clients or projects. Furthermore, Revelation’s Storyline feature offers a dynamic visual representation of a ticket’s progress, tracking its journey from initiation to resolution. The Storyline feature depicts a timeline of system notes, monitors how long a ticket has been open, and displays the status of the ticket using a color-coded system, which enhances the overall ticket management process. By utilizing these features, you can significantly improve the efficiency and effectiveness of managing your workflow, ensuring that tasks are completed promptly and accurately.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

API Availability

Pricing Information

Pricing not provided
Free Trial Offered?

Pricing Information

Pricing not provided

Supported Platforms

SaaS
Android
iPhone
iPad
Windows

Supported Platforms

SaaS
Windows
Mac
Linux

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Webinars

Training Options

Not specified

Company Facts

Organization Name

UtiliSync

Company Location

United States

Company Website

www.utilisync811.com

Company Facts

Organization Name

YellowFish Software

Date Founded

2001

Company Location

United States

Company Website

www.revelationhelpdesk.com

Categories and Features

Document Management

Not specified

Environmental

Not specified

Forms Automation

Not specified

GIS

Not specified

Government

Not specified

Inspection

Not specified

Municipal

Not specified

Oil and Gas

Not specified

Punch List

Not specified

Categories and Features

Customer Service

Alerts / Escalation
Appointment Management
Knowledge Base
Queue Management
Self Service Portal
Workflow Management

Help Desk

Alerts / Escalation
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Interaction Tracking
Knowledge Base
Known Issue Management
Multi-Channel Communication
Network Monitoring
Real-time Chat
Service Level Agreement (SLA) Management
Ticket Management

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