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What is Uxcam?

UXCam is recognized as a premier provider of app experience analytics, offering mobile development teams quick, contextual, and accurate insights. By facilitating the recording, analysis, and sharing of user sessions and events, UXCam uncovers complex patterns related to app usage. This platform enables a thorough exploration of the reasons behind user behaviors, moving beyond basic quantitative data to provide rich qualitative insights. Users can revisit sessions featuring customized events and create event-driven funnels to investigate particular segments of their audience. This extensive overview of user interactions and navigation paths helps identify points where users abandon the app or face UX issues. Moreover, it empowers teams to detect and resolve design flaws within the application. With a clear understanding of user behavior across all screens, teams can continuously improve the user experience, which can lead to reduced churn rates and enhanced retention. Additionally, UXCam assists in pinpointing and addressing app crashes, bugs, and UI freezes effectively. With the capability to export technical logs, teams can share information about affected sessions with other departments, thus ensuring smooth and efficient release cycles while promoting interdepartmental collaboration. Ultimately, UXCam is integral to enhancing the overall app experience, serving as a vital tool for continuous improvement and innovation in mobile applications.

What is Userback?

Meet Userback, the premier user research platform specifically designed for small teams focused on uncovering valuable insights into user interactions and improving product development processes. Userback equips you with visually enhanced feedback tools, complete with metadata, enabling a deep understanding of user emotions and behaviors via in-app surveys that include metrics like NPS, CES, and CSAT. By utilizing detailed session replays, you can further enrich the context of the feedback received. Easily segment your users and track their activities right from the moment they log in. With the capability to target particular user segments for tailored surveys, you can achieve a holistic view of user experiences, from the initial trial phase to potential attrition. Boost your brand reputation with personalized feature portals, transparent public roadmaps, and a centralized hub for feedback that not only streamlines operations but also enhances closure rates significantly. Concerned about coding complexities? No worries! You can get started quickly with an intuitive browser extension, crafted for internal quality assurance and precise bug tracking to ensure your projects run smoothly. This allows teams to focus on what truly matters: creating exceptional user experiences.

Media

Media

Integrations Supported

Crashlytics
Mixpanel

Integrations Supported

Asana
Azure DevOps Server
Claude
ClickUp
GitLab
Integrately
Jira
Linear
Microsoft Teams
Notion
Shopify
Slack
Teamwork.com
Trello
WordPress
Wrike
Zapier
Zendesk

API Availability

API Availability

Has API

Pricing Information

Pricing not provided
Free Version
Free Trial Offered?

Pricing Information

$29 per month
Team: $29/month. For growing teams managing feedback more effectively.

Business: $79/month. For scaling teams needing more advanced tools.

Business Plus: $159/month. For enterprise teams requiring extra control and support.
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Online Training

Training Options

Documentation Hub
Webinars
Online Training

Company Facts

Organization Name

uxcam

Date Founded

2014

Company Location

United States

Company Website

uxcam.com

Company Facts

Organization Name

Userback

Date Founded

2016

Company Location

Australia

Company Website

www.userback.io

Categories and Features

Product Analytics

Not specified

Session Replay

Not specified

UX

For Mobile
Heatmaps
Screen Activity Recording
Usability Testing
User Journeys
User Research

Categories and Features

Bug Tracking

Backlog Management
Filtering
Issue Tracking
Task Management
Ticket Management
Workflow Management

Complaint Management

Complaint Classification
Customer Complaint Tracking
Feedback Management
Issue Tracking
Quality Assurance Management
Routing
Survey Management

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Feedback

Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback

Customer Success

Communication Management
Customer Engagement
Usage Tracking / Analytics

Design Feedback

Not specified

Digital Experience Platforms (DXP)

Alerts / Notifications
Auto-Tagging
Reporting / Analytics
Surveys / Polls
Templates
User Management / Permissions
Workflow Management

Feature Management

Not specified

Issue Tracking

Assignment Management
Dashboard
Escalation Management
Issue Scheduling
Project Management
Task Management

Product Management

Collaboration
Feedback Collection
Idea Management
Prioritization
Product Roadmapping
Workflow Management

Session Replay

Mouse Tracking
Session Recording
Surveys
User Experience Analysis
User Feedback
Visitor Segmentation

Usability Testing

Annotations
Audience Targeting
Mobile Testing
Remote User Testing
Reporting / Analytics
Surveys and Feeback
Video Recording / Transcription

User Research

Not specified

UX

For Mobile
For Websites
Screen Activity Recording
Unmoderated Testing
Usability Testing
User Journeys
User Research

Visual Feedback

Not specified

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