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What is VIEW26?

Creating reports often proves to be a laborious task, which is why we provide cutting-edge tools to enhance your ability to gain valuable insights quickly. Our platform supports the development of customized dashboards, charts, and reports tailored for both JIRA and Jira Service Management, accommodating users of Cloud or Server versions. With a user-friendly drag-and-drop interface, transforming raw data into actionable insights becomes an effortless endeavor. We deliver solutions specifically crafted for Atlassian’s suite of development tools, enabling teams to easily extract meaningful information. The Charts and Reports for Jira Service Management tool stands out as a robust yet simple resource for designing personalized dashboards that can be easily shared with Jira Service Desk clients, thereby facilitating clear communication of essential metrics and performance indicators. By streamlining the reporting process, we empower teams to concentrate on the aspects that truly matter—making data-driven decisions that propel their success forward. Ultimately, our goal is to help you navigate the complexities of data analysis with confidence and efficiency.

What is Smart Assignments and Rotations?

Smart Assignments and Rotations for Jira is an add-on available in the Atlassian Marketplace that simplifies the process of assigning tickets within Jira and Jira Service Management through customizable rules tailored to the distinct needs of teams. This innovative tool enables organizations to establish assignment parameters based on various factors, such as time zones, team availability, shifts, skill sets, functional areas, and user-defined conditions, which allows for the automatic routing of tickets to the most appropriate team member without requiring manual intervention. Specifically crafted for high-demand service and support environments, it reduces the strain of ongoing ticket management and oversight, thus alleviating operational difficulties by ensuring a seamless and consistent distribution of tasks among team members. Furthermore, it promotes workload balancing by assigning tasks based on logical criteria rather than subjective opinions, which helps create a fair environment and reduces issues like ticket cherry-picking or uneven workloads across teams. In addition to boosting efficiency, this tool fosters a more equitable and organized workplace atmosphere, ultimately leading to improved team morale and productivity. By implementing such a system, organizations can significantly enhance their operational effectiveness while minimizing the risk of burnout among team members.

Media

Media

Integrations Supported

Jira
Jira Service Management
Amazon Web Services (AWS)
Atlassian Clover
Microsoft 365
monday AI work platform

Integrations Supported

Jira
Jira Service Management
Amazon Web Services (AWS)
Atlassian Clover
Microsoft 365
monday AI work platform

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

VIEW26

Date Founded

2015

Company Location

Germany

Company Website

www.view26.com

Company Facts

Organization Name

Trundl

Date Founded

2014

Company Location

United States

Company Website

trundl.com/products/smart-assignments-and-rotations-for-jira/

Categories and Features

Business Intelligence

Ad Hoc Reports
Benchmarking
Budgeting & Forecasting
Dashboard
Data Analysis
Key Performance Indicators
Natural Language Generation (NLG)
Performance Metrics
Predictive Analytics
Profitability Analysis
Strategic Planning
Trend / Problem Indicators
Visual Analytics

Categories and Features

Issue Tracking

Assignment Management
Dashboard
Escalation Management
Issue Auditing
Issue Scheduling
Knowledge Base
Project Management
Recurring Issues
Scheduling
Task Management

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