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What is VITAC?

We ensure that your content reaches a diverse audience. Regardless of whether you are creating a program, hosting a conference, or coordinating an event, the integration of captions and/or audio descriptions not only improves accessibility but also boosts engagement for everyone participating. At VITAC, we strive to make this experience both straightforward and effective. Being the foremost and most dependable captioning service in the United States, our dedication to our team, our protocols, and cutting-edge technology distinguishes us in the field. Captioning is the process of transforming the auditory components of a video, event, or program into written text that appears on screens for viewers. These captions can be accessed across numerous platforms, such as televisions, cinema, computers, and mobile devices. Although they primarily benefit the deaf and hard-of-hearing communities, adding captions to any program, conference, or event greatly enhances its inclusivity and accessibility for all participants. By opting for VITAC, you are making an essential move towards fostering an environment that embraces and accommodates everyone. This commitment to accessibility reflects a broader societal responsibility to ensure that all individuals have equal opportunities to participate and benefit from various experiences.

What is NexTalk?

NexTalk’s Access Contact Center software showcases your organization's commitment to inclusivity and accessibility by enabling immediate and confidential communication with deaf and hard-of-hearing clients while maintaining compliance with federal ADA regulations. When a call is made by one of the approximately 48 million individuals who are deaf or hard of hearing, our cutting-edge software verifies the call and efficiently connects it to an available customer service agent. This system guarantees a secure and private interaction without requiring a third-party intermediary. After authentication, the TTY call is displayed on the agent’s computer screen, allowing for seamless communication through chat directly between your team and the customer. By prioritizing the need for secure and private exchanges, you not only fulfill ADA compliance but also elevate customer satisfaction and highlight your dedication to accessibility in your offerings. Ultimately, this innovative solution cultivates a more inclusive atmosphere and enhances your brand's reputation in the process. Furthermore, it reflects your organization’s proactive stance in addressing the diverse communication needs of all clients.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

VITAC

Date Founded

1986

Company Location

United States

Company Website

vitac.com

Company Facts

Organization Name

NexTalk

Date Founded

2008

Company Location

United States

Company Website

www.nextalk.com/product/access-contact-center/

Categories and Features

Categories and Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

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