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What is VOC Research?

VOC Research is dedicated to facilitating structured and unbiased conversations with key decision-makers among your clientele, potential clients, and partners to gather their perspectives, sentiments, and feedback on both your products and those of your main rivals. Our expertise in B2B VOC services is tailored to bolster your efforts in acquiring new business and retaining existing customers. We engage with influential decision-makers from companies where you’ve recently won or lost contracts to understand the motivations behind their selections. After conducting these discussions, we perform a comprehensive analysis of the collected data to identify trends and actionable insights that can help you secure additional business opportunities. Furthermore, we carry out interviews with your customers to gauge their genuine levels of satisfaction, loyalty, and renewal intentions, allowing you to swiftly tackle any concerns, recommendations, or potential issues they might have. This evaluation also measures your customers' propensity to renew their contracts or shift to competitors, equipping you with critical information to proactively address their needs and expectations. Our methodology ultimately empowers you to strengthen customer relationships, improve retention strategies, and enhance your competitive edge in the market while ensuring you remain responsive to client feedback. By leveraging the insights gained, you can make informed decisions to drive your business's success.

What is Boxxstep?

The engagement platform tailored for buyers is essential for connecting sales teams with the various buying committees of their clients. Typically, purchasing decisions are made by a wide array of individuals from multiple departments within an organization, and this committee can often be more extensive than anticipated. Understanding, assisting, and extracting insights from these key stakeholders is crucial for influencing your present success and future opportunities. Are you familiar with the specific challenges and needs that your prospective clients encounter? What methods do you use to gather and systematically arrange this vital information? The decision-making process for your prospects can be complex and fraught with difficulties; what tactics can you employ to help them and reduce the likelihood of them choosing to remain inactive? Identifying the members of the buying committee is essential; knowing their roles, reporting lines, and the internal dynamics at play can significantly impact your approach. What are the priorities and concerns of these individuals? The group responsible for making purchase decisions generally consists of a variety of buyers, including executive, economic, technical, and user buyers, each bringing their distinct viewpoints and priorities to the table. By acknowledging the significance of these varied roles, you can more effectively customize your strategies to address their collective requirements, which is vital for fostering successful engagement. Ultimately, understanding these dynamics will empower you to facilitate smoother interactions and drive more effective decision-making.

Media

Media

Integrations Supported

Microsoft Excel
Microsoft PowerPoint
Microsoft Word

Integrations Supported

Microsoft Dynamics 365
Salesforce

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

$126 per user per year
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Not specified

Training Options

Documentation Hub
On-Site Training

Training Options

Documentation Hub

Company Facts

Organization Name

VOC Research

Company Location

United States

Company Website

www.voc-research.com/services

Company Facts

Organization Name

Boxxstep

Date Founded

2016

Company Location

United Kingdom

Company Website

www.boxxstep.com

Categories and Features

Win-Loss Analysis

Not specified

Categories and Features

CRM

Calendar/Reminder System
Document Storage
Email Marketing
Internal Chat Integration
Marketing Automation Integration
Mobile Access
Segmentation
Social Media Integration
Task Management

Sales Enablement

Not specified

Win-Loss Analysis

Not specified

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