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What is VOC Research?
VOC Research is dedicated to facilitating structured and unbiased conversations with key decision-makers among your clientele, potential clients, and partners to gather their perspectives, sentiments, and feedback on both your products and those of your main rivals. Our expertise in B2B VOC services is tailored to bolster your efforts in acquiring new business and retaining existing customers. We engage with influential decision-makers from companies where you’ve recently won or lost contracts to understand the motivations behind their selections. After conducting these discussions, we perform a comprehensive analysis of the collected data to identify trends and actionable insights that can help you secure additional business opportunities. Furthermore, we carry out interviews with your customers to gauge their genuine levels of satisfaction, loyalty, and renewal intentions, allowing you to swiftly tackle any concerns, recommendations, or potential issues they might have. This evaluation also measures your customers' propensity to renew their contracts or shift to competitors, equipping you with critical information to proactively address their needs and expectations. Our methodology ultimately empowers you to strengthen customer relationships, improve retention strategies, and enhance your competitive edge in the market while ensuring you remain responsive to client feedback. By leveraging the insights gained, you can make informed decisions to drive your business's success.
What is Thirdside?
Gaining a deep understanding of the factors at play enables you to enhance effective strategies while simultaneously tackling areas that need attention. This may entail revising pricing strategies or offering more tailored demonstrations of your products. Additionally, it can involve pinpointing deficiencies in crucial product features. Prioritizing the enhancement of sales enablement is vital, as is advocating for new features to be considered by the product management division, and learning from the practices of your top performers. Furthermore, it is important to seek out opportunities for growth within accounts. Collecting firsthand feedback on what worked and what didn’t during sales processes is extremely beneficial, as such insights act as a valuable resource similar to a detailed performance review for sales professionals, providing both praise and constructive feedback. By harnessing this market intelligence, you can refine your customer personas, improve your messaging, solidify your competitive stance, and elevate your lead generation and content marketing efforts. This strategy is firmly rooted in data corroborated by market insights, which aids in identifying product features that can create a competitive advantage in sales situations. Ultimately, employing these insights not only enhances your sales initiatives but also cultivates an environment of ongoing development and innovation within your team, encouraging each member to strive for excellence consistently.
Integrations Supported
Microsoft Excel
Microsoft PowerPoint
Microsoft Word
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
VOC Research
Company Location
United States
Company Website
www.voc-research.com/services
Company Facts
Organization Name
Thirdside Solutions
Date Founded
2010
Company Location
United States
Company Website
thirdside.com/win-loss-analysis/