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What is VODA.ai?

VODA.ai is a forward-thinking technology company that leverages artificial intelligence and machine learning to revolutionize the management of water infrastructure systems. Our distinctive technology, known as daVinci, excels in predicting potential water main failures with impressive precision. By foreseeing potential challenges, we enable water utilities to adopt a proactive approach to infrastructure management, which helps to prevent costly service disruptions, conserve vital water resources, and improve operational efficiency. We serve water utilities, municipalities, and organizations responsible for maintaining water supply systems. Our state-of-the-art predictive analytics solutions serve as transformative tools for any utility or organization striving to utilize data for better decision-making, enhanced service reliability, water conservation, and improved maintenance and investment strategies. Using the exclusive daVinci model, VODA.ai performs a thorough examination of large datasets related to your water network. This advanced AI technology combines historical information with a variety of factors to offer a holistic view of the infrastructure, with the ultimate goal of promoting more intelligent water management practices. As we advance, we remain dedicated to fostering innovation and sustainability, which will continue to guide our mission and initiatives in the water sector. Our focus on cutting-edge solutions not only addresses current challenges but also anticipates future needs in water management.

What is AMC Technology DaVinci?

DaVinci serves as a comprehensive platform for orchestrating interactions, facilitating the creation and implementation of both agent and customer experiences seamlessly. The architecture of DaVinci consists of two core components: Experience Orchestration: This layer features an event-driven framework combined with an extensive array of pre-existing applications tailored for prominent CRM and contact center solutions, granting customer experience leaders and solution architects full command over the user journey. Deployment Orchestration: By offering essential infrastructure services like identity and access management alongside effective data management that includes day one data protection, DaVinci streamlines and hastens the rollout of interaction management solutions. AMC's Interaction Orchestration Platform, enriched with a diverse library of applications and integrated contact center functionalities, simplifies the process of connecting your contact center. Additionally, users have the opportunity to broaden their capabilities by delving into a myriad of possibilities. The integration of computer telephony enhances the user experience, exceeding contemporary standards in areas such as routing and workflows. With features like screen pop and click-to-dial readily available within the CRM, users find it convenient to access essential tools, and integrating CTI with existing applications (both CRM and telephony systems) is straightforward and efficient. This level of integration not only boosts productivity but also elevates overall customer satisfaction.

Media

Media

Integrations Supported

ArcGIS

Integrations Supported

ArcGIS

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

VODA.ai

Company Location

United States

Company Website

voda.ai/

Company Facts

Organization Name

AMC Technology

Date Founded

1995

Company Location

United States

Company Website

www.amctechnology.com/contact-center-solution/

Categories and Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

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