Ratings and Reviews 0 Ratings

Total
ease
features
design
support

This software has no reviews. Be the first to write a review.

Write a Review

Ratings and Reviews 2 Ratings

Total
ease
features
design
support

Alternatives to Consider

  • Intradiem Reviews & Ratings
    90 Ratings
    Company Website
  • Ubeya Reviews & Ratings
    129 Ratings
    Company Website
  • Resource Guru Reviews & Ratings
    934 Ratings
    Company Website
  • Connecteam Reviews & Ratings
    3,625 Ratings
    Company Website
  • When I Work Reviews & Ratings
    1,570 Ratings
    Company Website
  • Journyx Reviews & Ratings
    174 Ratings
    Company Website
  • APS Payroll Reviews & Ratings
    1,525 Ratings
    Company Website
  • Velocity Global Reviews & Ratings
    307 Ratings
    Company Website
  • Visual Planning Reviews & Ratings
    54 Ratings
    Company Website
  • HiBob Reviews & Ratings
    1,836 Ratings
    Company Website

What is Vantage Point?

Vantage Point, the premier enterprise workforce management solution from Pipkins, offers an extensive array of scheduling, forecasting, and planning tools specifically designed for managing workforce across multiple sites and contact centers. Recognizing the significance of each interaction, Pipkins ensures that Vantage Point effectively manages all incoming communications, whether they be phone calls, chats, text messages, emails, or back office tasks. The sophisticated algorithms employed in Vantage Point, crafted by Dr. James Pipkins, contribute to its reputation as the most precise forecasting software available. This advanced technology empowers companies to tackle intricate operational challenges within today's diverse and multi-channel workforce management landscape. Furthermore, Vantage Point equips organizations with a reliable WFM solution that streamlines processes, enhances efficiency, and drives cost reductions, ultimately leading to improved overall performance in workforce management. Companies that adopt Vantage Point can expect to see significant improvements in their operational effectiveness and customer satisfaction.

What is Talkdesk?

Create a smooth and effective customer experience that effortlessly transitions across multiple channels. Our AI-powered, automation-centric solutions are tailored for everyday applications. Each year, we unveil a host of new features, solutions, and integrations to keep our platform ahead in the realm of customer experience technology and current trends. By prioritizing automation, we significantly improve essential customer service workflows utilizing the capabilities of Talkdesk AI. Yet, the proof lies in our clients’ successes; delve into diverse testimonials that highlight how they have effectively met their customers' needs. Revolutionize your customer service operations with CX Cloud, an all-encompassing suite of enterprise-level applications that seamlessly integrate for customer self-service, omnichannel communication, workforce engagement, employee collaboration, and analytics—all housed within a singular cloud-native system. Delight your agents with an intuitive interface while boosting the adaptability of your contact center by easily modifying every aspect of CX Cloud, from IVR routing settings to the agent dashboard. Additionally, these innovative tools empower you to deliver a consistently outstanding experience for both your team and your clientele, reinforcing the value of exceptional service at every touchpoint.

Media

Media

Integrations Supported

Salesforce
Zendesk
Apizee
Chatdesk
Cisco CX Cloud
Convoso
Daisee
Enthu.ai
Jiminny
Kaleris
Klaus
Kleene
Knowmax
LiveChat
Modjo
Rafiki
Shelf
Shift
Slack
Zoho Directory

Integrations Supported

Salesforce
Zendesk
Apizee
Chatdesk
Cisco CX Cloud
Convoso
Daisee
Enthu.ai
Jiminny
Kaleris
Klaus
Kleene
Knowmax
LiveChat
Modjo
Rafiki
Shelf
Shift
Slack
Zoho Directory

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$45 per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Pipkins

Date Founded

1983

Company Location

United States

Company Website

www.pipkins.com

Company Facts

Organization Name

Talkdesk

Date Founded

2011

Company Location

United States

Company Website

www.talkdesk.com

Categories and Features

Employee Scheduling

Appointment Management
Automated Scheduling
Calendar Management
Employee Database
Group Scheduling
Messaging
Mobile Access
Payroll Management
Reporting/Analytics
Resource Management
Schedule Distribution
Scheduling
Shift Scheduling
Shift Swapping
Time Clock
Time Tracking
Vacation / Leave Tracking

Workforce Management

Budgeting & Forecasting
Contractor Management
Employee Lifecycle Management
Labor Projection
Performance Appraisal
Recruiting Management
Scheduling
Skills Tracking
Time & Attendance
Variable Workforce

Workforce Optimization (WFO)

Interaction Analytics
Liability Recording
Performance Management
Quality Management
Real-time Guidance
Reporting
Speech Analytics
Surveying
Workforce Management
eLearning

Categories and Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Call Recording

Archiving
Call Sharing
Distributed Call Recording
Event Triggered Recording
File Transfer
Instant Retrieval
On-Demand Recording
Recording Bookmarking
Scheduled Recording
Screen Activity Recording
Video Call Recording

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

IVR

Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Survey Management
Text to Speech
Voice Customization
Voice Mail

Sales Enablement

Collaboration
Contact Management
Content Management
Document Management
Goals / Quota Management
Lead Management
Meeting Management
Performance Management
Presentation Management
Proposal Management
Territory Management
Training Management

Telephony

Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
Telemarketing Management
VoIP
Voice & Data Integration

Workforce Optimization (WFO)

Interaction Analytics
Liability Recording
Performance Management
Quality Management
Real-time Guidance
Reporting
Speech Analytics
Surveying
Workforce Management
eLearning

Popular Alternatives

Popular Alternatives

Qfiniti Reviews & Ratings

Qfiniti

OpenText CEM
Twilio Flex Reviews & Ratings

Twilio Flex

Twilio