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What is Venyoo?
Venyoo maintains engagement with your website visitors even during offline hours, guaranteeing uninterrupted interaction and eliminating any constraints on the number of chat operators available. You are only charged for substantive chat interactions, as Venyoo effectively discourages users from abandoning your site by providing relevant information about your offerings. In addition to facilitating basic conversations, the Venyoo widget allows visitors to request callbacks, thereby improving customer support. Its adaptable interface provides opportunities for customized greetings and highlights your products and services, while clients can easily share their inquiries and requirements, which Venyoo promptly records and sends to you for follow-up. This smooth integration not only enhances customer interaction but also optimizes your communication workflow, ensuring that every potential lead is captured and addressed appropriately, leading to increased satisfaction and loyalty. Ultimately, Venyoo serves as a vital tool for improving your business's online presence and customer relations.
What is HelpCrunch?
Engage with your customers and website visitors in real-time through a highly customizable chat widget that enhances lead conversion, boosts sales, and accelerates customer support. By implementing this modern web chat solution with automated greeting messages, you can significantly improve the rate at which visitors turn into leads. It empowers you to gather essential contact details and messages from potential clients, allowing for immediate responses or replies when your team is available. HelpCrunch Live chat also incorporates Help Desk functionalities designed to enhance the efficiency of your support staff, enabling a single support agent to handle up to five simultaneous chats with customers. You have the flexibility to localize the chat widget for various markets, customize its button design, backgrounds, and more, ensuring it aligns seamlessly with your brand identity. Additionally, the presence of pre-prepared responses to frequently asked questions will enable quicker replies, ensuring you never overlook any communication. This innovative tool is not just about chatting; it’s about transforming the way you interact with your audience.
Integrations Supported
Bitrix24
Google Analytics
HelpShelf
InsertChat
Kommo
KonnectzIT
Morphic
Pabbly Connect
Pabbly Email Marketing
Roistat
Integrations Supported
Bitrix24
Google Analytics
HelpShelf
InsertChat
Kommo
KonnectzIT
Morphic
Pabbly Connect
Pabbly Email Marketing
Roistat
API Availability
Has API
API Availability
Has API
Pricing Information
$49.00/month
Free Trial Offered?
Free Version
Pricing Information
$12 per user per month
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Venyoo
Date Founded
2016
Company Location
Russian Federation
Company Website
venyoo.ru/
Company Facts
Organization Name
HelpCrunch
Date Founded
2014
Company Location
United States
Company Website
helpcrunch.com
Categories and Features
Live Chat
Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking
Categories and Features
CRM
Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management
Customer Experience
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Live Chat
Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking