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What is Viable?

In the past, our approach to analyzing qualitative data required extensive manual effort and was quite time-consuming. However, with the advent of AI technology, we can now seamlessly identify key insights. Rather than relying solely on basic sentiment analysis, we provide a thorough weekly report that showcases the most important compliments, complaints, questions, and requests, all categorized by their volume and urgency. Each theme we uncover not only monitors changes over time but also presents a comprehensive summary, urgency rating, pertinent product sub-themes, user demographics, and further insights. This adaptable tool can be utilized across diverse sources, including sales call transcripts, customer support interactions, market research, employee feedback, and more. Importantly, our platform supports an unlimited number of users and integrations at all pricing tiers, making it accessible for organizations of any size. To initiate the process, you simply need a minimum of 500 data points. Each section of the report provides insights into the individuals involved in those conversations, ensuring a personalized approach. The AI harnesses customer attributes and metadata to conduct thorough analyses, delivering recommendations based on factors such as NPS scores, customer segments, geographic locations, and more, reflecting the analytical prowess of a human expert. This evolution not only simplifies our workflows but also deepens our comprehension of customer feedback in ways that were previously impossible. Moreover, this advancement fosters a more data-driven decision-making process, enabling businesses to respond more effectively to customer needs.

What is AWAI?

AWAI provides two innovative methods of operation, both utilizing the same analytical structure. The first method, known as group analysis, removes the requirement for a conventional fixed questionnaire; participants can instead formulate their questions in simple language and share an invite link, permitting respondents to engage without the necessity of creating an account. Each participant interacts with the AI on their own, which stimulates further dialogue to draw out richer insights. When the sessions conclude, the discussions are categorized based on opinions, the rationale behind them, and the frequency of each viewpoint, with distinctive opinions regarded as outliers instead of being averaged. This method can accommodate up to 100 users on a self-serve basis. The second approach features live meetings where participants can choose their desired language for communication and reading, with contributions organized by relevant topics as the conversation progresses. After the meeting, the content is arranged thematically rather than simply presented as a transcript. Both methods result in the production of a comprehensive document, where you can ask a straightforward query regarding the collected data, leading to a report that is exportable as a PDF and can be edited at no extra cost. Moreover, a public demo is available that does not require any registration, making it easy for prospective users to explore the functionalities of AWAI without any barriers. This effort highlights AWAI's commitment to accessibility and user engagement.

Media

Media

Integrations Supported

Delighted
Front
GPT-4
Intercom
Nekton.ai
Pendo
Salesforce
SurveyMonkey
Typeform
Zapier
Zendesk

Integrations Supported

API Availability

API Availability

Pricing Information

$600 per month

Pricing Information

$11.99/month
Free plan available, no card required. Subscriptions are Plus $11.99, Pro $29.99 and Ultra $99.00 per month.

Group analysis is a one-time purchase rather than a subscription: $799.00 base plus $11.99 per respondent, for up to 100 respondents on self-serve. Reports are included at no extra cost.

Prices are shown in the viewer's local currency; USD is the reference.
Free Version

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Web-Based Support

Customer Service / Support

Web-Based Support

Training Options

Documentation Hub

Training Options

Documentation Hub

Company Facts

Organization Name

Viable

Date Founded

2020

Company Location

United States

Company Website

www.askviable.com

Company Facts

Organization Name

OFFICE KAMIYA Inc.

Date Founded

2016

Company Location

Japan

Company Website

www.officekamiya.co.jp/

Categories and Features

Categories and Features

Qualitative Data Analysis

Collaboration
Data Visualization
Multi-Language
Text Analytics
User Research Analysis

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