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What is Viable?

In the past, our approach to analyzing qualitative data required extensive manual effort and was quite time-consuming. However, with the advent of AI technology, we can now seamlessly identify key insights. Rather than relying solely on basic sentiment analysis, we provide a thorough weekly report that showcases the most important compliments, complaints, questions, and requests, all categorized by their volume and urgency. Each theme we uncover not only monitors changes over time but also presents a comprehensive summary, urgency rating, pertinent product sub-themes, user demographics, and further insights. This adaptable tool can be utilized across diverse sources, including sales call transcripts, customer support interactions, market research, employee feedback, and more. Importantly, our platform supports an unlimited number of users and integrations at all pricing tiers, making it accessible for organizations of any size. To initiate the process, you simply need a minimum of 500 data points. Each section of the report provides insights into the individuals involved in those conversations, ensuring a personalized approach. The AI harnesses customer attributes and metadata to conduct thorough analyses, delivering recommendations based on factors such as NPS scores, customer segments, geographic locations, and more, reflecting the analytical prowess of a human expert. This evolution not only simplifies our workflows but also deepens our comprehension of customer feedback in ways that were previously impossible. Moreover, this advancement fosters a more data-driven decision-making process, enabling businesses to respond more effectively to customer needs.

What is CATMA?

CATMA is a cutting-edge online platform specifically crafted for the purposes of text annotation, analysis, and visualization, designed to mirror the flexible methodologies found in hermeneutic text interpretation. The platform enables users to interact according to their research needs, whether they lean towards qualitative or quantitative techniques, exploratory methods, or structured, taxonomy-based analyses, thereby facilitating both solo and group collaboration. The most recent release, Version 6, brings a wide array of new features, organizing its structure around specific projects that can include various components such as Documents, Annotations, Tagsets, and Members, which significantly improves the organization of collaborative annotation through enhanced roles-and-rights management. Additionally, the analysis capabilities have seen notable upgrades, including improved query options and seamlessly integrated visualizations, along with a repository of standard queries and new visualization tools. The overall user interface has also been thoroughly revamped, resulting in a more efficient and user-friendly experience that optimizes usability. With these enhancements, CATMA continues to meet the diverse requirements of researchers, making text analysis not only more efficient but also more accessible to a wider audience. In this way, CATMA not only aids in academic pursuits but also fosters a collaborative environment for sharing insights.

Media

Media

Integrations Supported

Delighted
Front
GPT-4
Intercom
Nekton.ai
Pendo
Salesforce
SurveyMonkey
Typeform
Zapier
Zendesk

Integrations Supported

API Availability

API Availability

Has API

Pricing Information

$600 per month

Pricing Information

Pricing not provided
Free Version

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub

Training Options

Documentation Hub
Online Training

Company Facts

Organization Name

Viable

Date Founded

2020

Company Location

United States

Company Website

www.askviable.com

Company Facts

Organization Name

CATMA

Date Founded

2009

Company Location

Germany

Company Website

catma.de/

Categories and Features

Categories and Features

Qualitative Data Analysis

Annotations
Collaboration
Data Visualization
Multi-Language
Statistical Analysis
Text Analytics

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