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What is Viable?

In the past, our approach to analyzing qualitative data required extensive manual effort and was quite time-consuming. However, with the advent of AI technology, we can now seamlessly identify key insights. Rather than relying solely on basic sentiment analysis, we provide a thorough weekly report that showcases the most important compliments, complaints, questions, and requests, all categorized by their volume and urgency. Each theme we uncover not only monitors changes over time but also presents a comprehensive summary, urgency rating, pertinent product sub-themes, user demographics, and further insights. This adaptable tool can be utilized across diverse sources, including sales call transcripts, customer support interactions, market research, employee feedback, and more. Importantly, our platform supports an unlimited number of users and integrations at all pricing tiers, making it accessible for organizations of any size. To initiate the process, you simply need a minimum of 500 data points. Each section of the report provides insights into the individuals involved in those conversations, ensuring a personalized approach. The AI harnesses customer attributes and metadata to conduct thorough analyses, delivering recommendations based on factors such as NPS scores, customer segments, geographic locations, and more, reflecting the analytical prowess of a human expert. This evolution not only simplifies our workflows but also deepens our comprehension of customer feedback in ways that were previously impossible. Moreover, this advancement fosters a more data-driven decision-making process, enabling businesses to respond more effectively to customer needs.

What is Google Cloud Natural Language API?

Employ cutting-edge machine learning methodologies for an in-depth analysis of text that facilitates the extraction, interpretation, and secure storage of textual information. Utilizing AutoML, one can effortlessly build high-performance custom machine learning models without needing to write any code. Enhance your applications by implementing natural language understanding via the Natural Language API, which significantly boosts their capabilities. By employing entity analysis, you can accurately identify and categorize various elements in documents such as emails, chats, and social media exchanges, followed by conducting sentiment analysis to assess customer feedback and generate actionable insights for enhancing products and user experiences. Moreover, the Natural Language API, paired with speech-to-text functionalities, allows you to gather meaningful insights from audio sources as well. The Vision API also adds to your toolkit by providing optical character recognition (OCR) to convert scanned documents into digital formats. Additionally, the Translation API broadens your understanding of sentiment across multiple languages, making it easier to connect with diverse audiences. With the ability to perform custom entity extraction, you can uncover specialized entities within your documents that might be overlooked by conventional models, thereby saving time and resources that would otherwise be spent on manual processing. Furthermore, this robust methodology allows you to train your own high-quality machine learning models, enabling precise classification, extraction, and sentiment assessment, which enhances the efficiency and focus of your analysis. Ultimately, this all-encompassing strategy guarantees a thorough understanding of both textual and audio data, equipping businesses with profound insights to drive better decision-making and strategies.

Media

Media

Integrations Supported

Front
Intercom
Nekton.ai
Salesforce
SurveyMonkey
Typeform
Zapier
Zendesk

Integrations Supported

Gemini
Gemini 2.0
Gemini Enterprise Agent Platform
Google AI Plus
Google Cloud AutoML
Google Cloud Platform
Google Cloud Speech-to-Text
Google Cloud Vision AI
Health Studio
PubNub
Unremot
n8n

API Availability

API Availability

Has API

Pricing Information

$600 per month

Pricing Information

New customers get up to $300 in free credits to try Google Cloud products
Free Version
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Web-Based Support

Customer Service / Support

24 Hour Support
Web-Based Support

Training Options

Documentation Hub

Training Options

Documentation Hub
Webinars
Online Training

Company Facts

Organization Name

Viable

Date Founded

2020

Company Location

United States

Company Website

www.askviable.com

Company Facts

Organization Name

Google

Date Founded

1998

Company Location

United States

Company Website

cloud.google.com/natural-language

Categories and Features

Categories and Features

AI Tools

Not specified

Data Extraction

Disparate Data Collection
Document Extraction
Email Address Extraction
IP Address Extraction
Image Extraction
Phone Number Extraction
Pricing Extraction
Web Data Extraction

Healthcare AI

Not specified

Machine Learning

Deep Learning
ML Algorithm Library
Model Training
Natural Language Processing (NLP)
Predictive Modeling
Statistical / Mathematical Tools
Templates
Visualization

Natural Language Generation

Business Intelligence
CRM Data Analysis and Reports
Chatbot
Email Marketing
Financial Reporting
Multiple Language Support
SEO
Web Content

Natural Language Processing

Co-Reference Resolution
In-Database Text Analytics
Named Entity Recognition
Natural Language Generation (NLG)
Open Source Integrations
Parsing
Part-of-Speech Tagging
Sentence Segmentation
Stemming/Lemmatization
Tokenization

Qualitative Data Analysis

Multi-Language
Sentiment Analysis
Text Analytics

Sentiment Analysis

Not specified

Text Analytics

Not specified

Text Mining

Boolean Queries
Document Filtering
Graphical Data Presentation
Language Detection
Predictive Modeling
Sentiment Analysis
Summarization
Tagging
Taxonomy Classification
Text Analysis
Topic Clustering

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