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What is Viable?

In the past, our approach to analyzing qualitative data required extensive manual effort and was quite time-consuming. However, with the advent of AI technology, we can now seamlessly identify key insights. Rather than relying solely on basic sentiment analysis, we provide a thorough weekly report that showcases the most important compliments, complaints, questions, and requests, all categorized by their volume and urgency. Each theme we uncover not only monitors changes over time but also presents a comprehensive summary, urgency rating, pertinent product sub-themes, user demographics, and further insights. This adaptable tool can be utilized across diverse sources, including sales call transcripts, customer support interactions, market research, employee feedback, and more. Importantly, our platform supports an unlimited number of users and integrations at all pricing tiers, making it accessible for organizations of any size. To initiate the process, you simply need a minimum of 500 data points. Each section of the report provides insights into the individuals involved in those conversations, ensuring a personalized approach. The AI harnesses customer attributes and metadata to conduct thorough analyses, delivering recommendations based on factors such as NPS scores, customer segments, geographic locations, and more, reflecting the analytical prowess of a human expert. This evolution not only simplifies our workflows but also deepens our comprehension of customer feedback in ways that were previously impossible. Moreover, this advancement fosters a more data-driven decision-making process, enabling businesses to respond more effectively to customer needs.

What is MM Studio?

ReliCheck MM Studio is a specialized application tailored for Mac users, aimed at simplifying mixed methods research that combines quantitative and qualitative data within one cohesive analytical framework. This platform assists users in navigating a convergent design approach, turning unprocessed data into a well-supported report. You can effortlessly integrate survey data with open-ended responses in a unified project. The application enables users to perform both descriptive and inferential statistics on one dataset while concurrently categorizing text responses into thematic codes on another. After conducting these analyses, you can consolidate them into a combined display, facilitating the identification of areas where evidence converges or diverges. Throughout the analytical process, MM Studio prioritizes trustworthiness and rigor, culminating in a refined report of your findings. Every step of your research journey—from initial data organization to the final combined display—is carefully documented, ensuring that your integration decisions are transparent and easily understandable for any evaluator. Furthermore, ReliCheck Intelligence significantly enhances the coding and interpretation stages, allowing for secure storage of transcripts and participant responses directly on your Mac, which promotes a more streamlined analysis. This all-encompassing methodology not only simplifies the research process but also strengthens the reliability of your conclusions, ensuring that your work is both thorough and impactful. Ultimately, ReliCheck MM Studio represents a valuable resource for researchers eager to elevate the quality of their mixed methods studies.

Media

Media

No images available

Integrations Supported

Delighted
Front
GPT-4
Intercom
Nekton.ai
Pendo
Salesforce
SurveyMonkey
Typeform
Zapier
Zendesk

Integrations Supported

API Availability

API Availability

Pricing Information

$600 per month

Pricing Information

$15.99/month
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

iPad
Mac

Customer Service / Support

Web-Based Support

Customer Service / Support

Web-Based Support

Training Options

Documentation Hub

Training Options

Not specified

Company Facts

Organization Name

Viable

Date Founded

2020

Company Location

United States

Company Website

www.askviable.com

Company Facts

Organization Name

ReliCheck

Date Founded

2011

Company Location

United States

Company Website

www.relicheck.com

Categories and Features

Categories and Features

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