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What is Viable?

In the past, our approach to analyzing qualitative data required extensive manual effort and was quite time-consuming. However, with the advent of AI technology, we can now seamlessly identify key insights. Rather than relying solely on basic sentiment analysis, we provide a thorough weekly report that showcases the most important compliments, complaints, questions, and requests, all categorized by their volume and urgency. Each theme we uncover not only monitors changes over time but also presents a comprehensive summary, urgency rating, pertinent product sub-themes, user demographics, and further insights. This adaptable tool can be utilized across diverse sources, including sales call transcripts, customer support interactions, market research, employee feedback, and more. Importantly, our platform supports an unlimited number of users and integrations at all pricing tiers, making it accessible for organizations of any size. To initiate the process, you simply need a minimum of 500 data points. Each section of the report provides insights into the individuals involved in those conversations, ensuring a personalized approach. The AI harnesses customer attributes and metadata to conduct thorough analyses, delivering recommendations based on factors such as NPS scores, customer segments, geographic locations, and more, reflecting the analytical prowess of a human expert. This evolution not only simplifies our workflows but also deepens our comprehension of customer feedback in ways that were previously impossible. Moreover, this advancement fosters a more data-driven decision-making process, enabling businesses to respond more effectively to customer needs.

What is NVivo?

NVivo serves as a powerful tool for users to derive enhanced insights from qualitative and mixed methods data. By uncovering profound understandings, it facilitates the creation of well-founded and articulate conclusions that are supported by solid evidence. The software streamlines research workflows, allowing for more thorough analyses across various data sources and empowering users to robustly justify their findings. With state-of-the-art features designed specifically for researchers, NVivo enables you to fully leverage the capabilities of your data. It plays a key role in evaluating and demonstrating the effects of programs, communities, and policies using concrete evidence. Additionally, it provides strategies to assess and improve the effectiveness of non-profit programs and initiatives. Furthermore, NVivo aids in the examination of population health trends, which can significantly influence policy-making, healthcare approaches, and educational systems. This versatile tool ultimately fosters impactful research outcomes and promotes well-informed decision-making, making it an invaluable asset for any researcher. By utilizing NVivo, researchers can ensure their analyses are not only comprehensive but also impactful in their respective fields.

Media

Media

Integrations Supported

Delighted
Front
GPT-4
Intercom
Nekton.ai
Pendo
Salesforce
SurveyMonkey
Typeform
Zapier
Zendesk

Integrations Supported

Skimle
SurveyMonkey Enterprise

API Availability

API Availability

Pricing Information

$600 per month

Pricing Information

Pricing not provided
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

Windows

Customer Service / Support

Web-Based Support

Customer Service / Support

Web-Based Support

Training Options

Documentation Hub

Training Options

Documentation Hub

Company Facts

Organization Name

Viable

Date Founded

2020

Company Location

United States

Company Website

www.askviable.com

Company Facts

Organization Name

Lumivero

Date Founded

1995

Company Location

United States

Company Website

lumivero.com/products/nvivo/

Categories and Features

Categories and Features

Data Analysis

Not specified

Qualitative Data Analysis

Data Visualization
Media Analytics
Mixed Methods Research
Sentiment Analysis
Text Analytics

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