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What is Viable?

In the past, our approach to analyzing qualitative data required extensive manual effort and was quite time-consuming. However, with the advent of AI technology, we can now seamlessly identify key insights. Rather than relying solely on basic sentiment analysis, we provide a thorough weekly report that showcases the most important compliments, complaints, questions, and requests, all categorized by their volume and urgency. Each theme we uncover not only monitors changes over time but also presents a comprehensive summary, urgency rating, pertinent product sub-themes, user demographics, and further insights. This adaptable tool can be utilized across diverse sources, including sales call transcripts, customer support interactions, market research, employee feedback, and more. Importantly, our platform supports an unlimited number of users and integrations at all pricing tiers, making it accessible for organizations of any size. To initiate the process, you simply need a minimum of 500 data points. Each section of the report provides insights into the individuals involved in those conversations, ensuring a personalized approach. The AI harnesses customer attributes and metadata to conduct thorough analyses, delivering recommendations based on factors such as NPS scores, customer segments, geographic locations, and more, reflecting the analytical prowess of a human expert. This evolution not only simplifies our workflows but also deepens our comprehension of customer feedback in ways that were previously impossible. Moreover, this advancement fosters a more data-driven decision-making process, enabling businesses to respond more effectively to customer needs.

What is Prophia?

Prophia Cloud enables users to deepen their insights and reduce risks by providing a comprehensive view of their entire portfolio, along with accurate reports designed for key stakeholders. By removing the cumbersome task of constantly seeking updated information from different sources, it centralizes data collection into one reliable repository that is regularly updated and readily available. This system creates a holistic information source that users can access at any time. Featuring intuitive dashboards and adaptable reports, users can easily navigate, filter, and categorize their data to highlight both potential risks and opportunities. The search capability is akin to Google's, allowing for quick retrieval of specific information among extensive documentation. Furthermore, Prophia Cloud evaluates the relevance of document segments related to your inquiries, resulting in more precise search outcomes. Its stacking plan function provides detailed analysis of various aspects, showcasing historical trends, existing encumbrances, and the implications of upcoming contracts, all presented within a single, unified view. This all-encompassing strategy not only simplifies the decision-making process but also significantly improves the effectiveness of managing the entire portfolio. Transitioning to Prophia Cloud can lead to more informed strategic planning and ultimately drive better outcomes for users.

Media

Media

Integrations Supported

Delighted
Front
GPT-4
Intercom
Nekton.ai
Pendo
Salesforce
SurveyMonkey
Typeform
Zapier
Zendesk

Integrations Supported

API Availability

API Availability

Pricing Information

$600 per month

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub

Training Options

Not specified

Company Facts

Organization Name

Viable

Date Founded

2020

Company Location

United States

Company Website

www.askviable.com

Company Facts

Organization Name

Prophia

Date Founded

2018

Company Location

United States

Company Website

www.prophia.com/product

Categories and Features

Categories and Features

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