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What is Viable?

In the past, our approach to analyzing qualitative data required extensive manual effort and was quite time-consuming. However, with the advent of AI technology, we can now seamlessly identify key insights. Rather than relying solely on basic sentiment analysis, we provide a thorough weekly report that showcases the most important compliments, complaints, questions, and requests, all categorized by their volume and urgency. Each theme we uncover not only monitors changes over time but also presents a comprehensive summary, urgency rating, pertinent product sub-themes, user demographics, and further insights. This adaptable tool can be utilized across diverse sources, including sales call transcripts, customer support interactions, market research, employee feedback, and more. Importantly, our platform supports an unlimited number of users and integrations at all pricing tiers, making it accessible for organizations of any size. To initiate the process, you simply need a minimum of 500 data points. Each section of the report provides insights into the individuals involved in those conversations, ensuring a personalized approach. The AI harnesses customer attributes and metadata to conduct thorough analyses, delivering recommendations based on factors such as NPS scores, customer segments, geographic locations, and more, reflecting the analytical prowess of a human expert. This evolution not only simplifies our workflows but also deepens our comprehension of customer feedback in ways that were previously impossible. Moreover, this advancement fosters a more data-driven decision-making process, enabling businesses to respond more effectively to customer needs.

What is Relative Insight?

Our text analysis platform, dedicated to ensuring online child safety, unlocks valuable business insights from your existing text data. Relative Insight’s cutting-edge technology equips marketing professionals and brand strategists to maximize the benefits of their textual assets. Utilizing a comparative approach, we enable the swift creation of comprehensive audience insights at scale, enhancing your qualitative assessments with a profound level of detail and accuracy. Armed with these distinctive marketing insights, brands can refine their messaging, enhance their market positioning, and develop more effective campaigns. Our platform simplifies the interpretation and utilization of unstructured data, significantly reducing the time required for analysis. Furthermore, this approach is versatile and can be applied across various primary research formats such as interviews, focus groups, and videos, uncovering hidden data treasures that you might not have recognized. Relative Insight also facilitates direct comparisons of your brand's messaging against that of your competitors, helping you maintain a competitive edge in your industry. By delving into these insights, brands can forge stronger connections with their audiences, boost engagement, and ultimately drive better business outcomes. This holistic understanding of the market landscape empowers brands to navigate challenges and seize opportunities with confidence.

Media

Media

Integrations Supported

Delighted
Front
GPT-4
Intercom
Nekton.ai
Pendo
Salesforce
SurveyMonkey
Typeform
Zapier
Zendesk

Integrations Supported

API Availability

API Availability

Pricing Information

$600 per month

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Web-Based Support

Customer Service / Support

24 Hour Support
Web-Based Support

Training Options

Documentation Hub

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Viable

Date Founded

2020

Company Location

United States

Company Website

www.askviable.com

Company Facts

Organization Name

Relative Insight

Company Location

United Kingdom

Company Website

relativeinsight.com

Categories and Features

Categories and Features

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