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What is Viable?

In the past, our approach to analyzing qualitative data required extensive manual effort and was quite time-consuming. However, with the advent of AI technology, we can now seamlessly identify key insights. Rather than relying solely on basic sentiment analysis, we provide a thorough weekly report that showcases the most important compliments, complaints, questions, and requests, all categorized by their volume and urgency. Each theme we uncover not only monitors changes over time but also presents a comprehensive summary, urgency rating, pertinent product sub-themes, user demographics, and further insights. This adaptable tool can be utilized across diverse sources, including sales call transcripts, customer support interactions, market research, employee feedback, and more. Importantly, our platform supports an unlimited number of users and integrations at all pricing tiers, making it accessible for organizations of any size. To initiate the process, you simply need a minimum of 500 data points. Each section of the report provides insights into the individuals involved in those conversations, ensuring a personalized approach. The AI harnesses customer attributes and metadata to conduct thorough analyses, delivering recommendations based on factors such as NPS scores, customer segments, geographic locations, and more, reflecting the analytical prowess of a human expert. This evolution not only simplifies our workflows but also deepens our comprehension of customer feedback in ways that were previously impossible. Moreover, this advancement fosters a more data-driven decision-making process, enabling businesses to respond more effectively to customer needs.

What is Semantria?

Lexalytics, a prominent player in the fields of enterprise sentiment and text analysis since 2004, offers the Semantria API, which excels in natural language processing. This powerful tool provides a comprehensive suite of features, including multi-layered sentiment analysis, categorization, entity recognition, theme analysis, intention detection, and summarization, all accessible via an easy-to-use RESTful API. Users can customize Semantria through intuitive graphical configuration tools, making it adaptable to various needs. It supports 24 different languages and can seamlessly operate on public, private, and hybrid cloud infrastructures. Additionally, Semantria is designed to scale efficiently, accommodating everything from individual servers to extensive data centers, ensuring flexibility based on processing requirements. By integrating Semantria, businesses can enhance their text analytics and natural language processing capabilities, thus enriching cloud-based data analysis products or enterprise business intelligence systems. For a comprehensive business intelligence solution, organizations can also incorporate Lexalytics' storage or visualization tools, enabling them to effectively store, manage, analyze, and visualize their text documents for deeper insights. Such integration allows for a more informed decision-making process within organizations.

Media

Media

Integrations Supported

Delighted
Front
GPT-4
Intercom
Nekton.ai
Pendo
Salesforce
SurveyMonkey
Typeform
Zapier
Zendesk

Integrations Supported

Lexalytics
Salience

API Availability

API Availability

Pricing Information

$600 per month

Pricing Information

Pricing not provided
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS
Windows
Linux

Customer Service / Support

Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Viable

Date Founded

2020

Company Location

United States

Company Website

www.askviable.com

Company Facts

Organization Name

Lexalytics

Date Founded

2004

Company Location

United States

Company Website

www.lexalytics.com

Categories and Features

Categories and Features

Artificial Intelligence

Chatbot
For Healthcare
Machine Learning
Multi-Language
Natural Language Processing
Process/Workflow Automation

Business Intelligence

Ad Hoc Reports
Dashboard
Data Analysis
Trend / Problem Indicators
Visual Analytics

Customer Experience

Analytics
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Data Analysis

Data Discovery
Data Visualization
High Volume Processing
Sentiment Analysis
Text Analytics

Data Mining

Data Visualization
Machine Learning
Semantic Search
Text Mining

Experience Management

Analytics
Dashboard
Multi-Channel Collection
Sentiment Analysis
Text Analysis
Trend Analysis

Machine Learning

Deep Learning
Model Training
Natural Language Processing (NLP)
Visualization

Natural Language Processing

Co-Reference Resolution
In-Database Text Analytics
Named Entity Recognition
Parsing
Part-of-Speech Tagging
Sentence Segmentation
Stemming/Lemmatization
Tokenization

Qualitative Data Analysis

Collaboration
Data Visualization
Media Analytics
Multi-Language
Qualitative Comparative Analysis
Sentiment Analysis
Text Analytics

Sentiment Analysis

Not specified

Social Media Analytics Tools

Customizable Reports
Engagement Tracking

Social Media Monitoring

Customer Engagement
Dashboard
Reputation Management
Sentiment Analysis
Trend Tracking

Text Analytics

Not specified

Text Mining

Boolean Queries
Document Filtering
Graphical Data Presentation
Language Detection
Sentiment Analysis
Summarization
Tagging
Taxonomy Classification
Text Analysis
Topic Clustering

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